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Lead Customer Success Strategist
2 months ago
Cambridge Mobile Telematics (CMT) stands as the premier telematics service provider globally, dedicated to enhancing road safety and driver performance. Our AI-driven platform, DriveWell Fusion, aggregates sensor data from a multitude of IoT devices—including smartphones, proprietary Tags, connected vehicles, dashcams, and third-party devices—integrating it with contextual information to deliver a comprehensive overview of vehicle and driver behavior. Insights derived from CMT's platform empower auto insurers, automakers, commercial mobility enterprises, and public sector organizations to enhance risk assessment, safety measures, claims processing, and driver improvement initiatives.
The Customer Success division serves as the essential relationship management partner for our clients throughout their engagement with CMT. As a vital member of the Customer Success team within the Sales organization, you will collaborate closely with Sales Executives to foster growth and satisfaction among designated accounts. You will act as the primary liaison for partners during the implementation phase, guiding them from contract execution to successful launch, while ensuring ongoing success post-release. Your role will be crucial in articulating the customer’s voice for internal prioritization and resource allocation.
CMT is seeking a collaborative, customer-focused, and dynamic Lead Customer Success Strategist who is eager to contribute to our mission of enhancing road safety through improved driver performance.
Key Responsibilities:
- Collaborate with Customer Solutions and Sales to deliver and manage partner programs effectively, ensuring timely and budget-conscious execution with top-tier solutions.
- Serve as the primary point of contact for both internal and external account communications.
- Act as the intermediary between our clients and our engineering, quality assurance, and product management teams.
- Conduct complex tasks aligned with organizational goals, exercising considerable independent judgment.
- Provide support and guidance to colleagues.
- Serve as the initial point of triage for partner feature and enhancement requests, coordinating with internal Engineering and Product teams.
- Define business requirements and communicate necessary features and changes with other groups within CMT.
- Mitigate risks for both internal and external stakeholders.
- Oversee the sustainability and growth of the partner program base.
- Work in partnership with Sales to enhance partner engagement by monitoring and reporting on specific business metrics.
- Address any additional tasks as they arise.
- Bachelor's degree or equivalent experience and/or certification.
- 4+ years of relevant professional experience.
- Demonstrated success in managing multiple, complex programs.
- Proven ability to work collaboratively across teams, synthesizing potentially conflicting priorities.
- Strong skills in collaboration, planning, influence, prioritization, and time management.
- Competitive salary commensurate with skills and experience.
- Potential equity awards in the form of Restricted Stock Units (RSUs).
- Comprehensive medical, dental, vision, and life insurance, along with matching 401k, short-term and long-term disability, and parental leave.
- Unlimited Paid Time Off, including vacation, sick days, and public holidays.
- Flexible scheduling and remote work options based on role and responsibilities.
- Contribute to improving road safety on a global scale.
- Participate in various employee resource groups, including those focused on diversity and wellness.
- Access extensive wellness, educational, and employee assistance programs.
- CMT is committed to fostering a positive and inclusive work environment for all employees.
CMT is dedicated to providing opportunities and career advancement for underrepresented groups. We strive to cultivate an inclusive workplace that values diverse backgrounds and perspectives, ensuring the development of the best products and services in our industry.
CMT is an equal opportunity employer, committed to creating a diverse and inclusive environment that enriches the lives of our employees both professionally and personally.
