Technical Hardware Specialist
22 hours ago
About the Role:
We are seeking a highly skilled Technical Hardware Specialist to provide enterprise-level support for HPE systems in Bluffdale, UT. This on-site role requires hands-on technical expertise, problem-solving abilities, and strong customer relationship skills.
Key Responsibilities:
- Provide break-fix hardware support for enterprise systems, primarily consisting of HPE products such as ProLiant ML, DL, BL series; Apollo 2000, 4200, 6500; Cray XC, EX, E1000 & SGI.
- Handle hardware installation, configuration, proactive maintenance, and repair tasks, coordinating with ASM on technical deliverables.
- Analyze and resolve technical incidents independently, escalating more complex issues to higher-level support when necessary.
- Maintain strong customer relationships by understanding their needs and effectively communicating with HPE to address concerns.
- Monitor and analyze data, proactively identifying potential escalations and recommending solutions to prevent future problems.
- Apply HPE solutions to moderately complex customer issues, balancing internal and external requirements.
- Identify opportunities for additional services that align with customer needs and contribute to future revenue growth.
Required Qualifications:
- US Citizenship and an active TS/SCI Security Clearance with Polygraph.
- Bachelor's degree in a technical field preferred or Associate degree with 4-6 years of relevant experience.
- Ability to work full-time on-site, Monday through Friday, at the customer site in Bluffdale, UT.
Salary: $120,000 - $150,000 per year, depending on experience and qualifications.
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