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Client Support Specialist
2 months ago
Position Overview: A&H Management is on the lookout for dedicated individuals with a background in Sales and Customer Support to enhance our team. We aim to recruit 4-5 new Customer Service Associates who will play a crucial role in assisting customers by delivering product and service information while effectively resolving technical issues.
Key Responsibilities:
- Address customer inquiries and complaints directly.
- Provide in-person information regarding our products and services.
- Troubleshoot and resolve product-related issues and concerns.
- Document and update customer records based on interactions.
- Develop and maintain a comprehensive knowledge base of our evolving products and services.
- Assist customers face-to-face with billing and equipment inquiries.
- Manage new customer acquisitions and assess potential clientele.
- Recent graduates are encouraged to submit their applications.
Qualifications:
- Prior experience in customer service, sales, or related fields.
- Strong ability to build rapport with clients.
- Proficient in prioritizing tasks and multitasking.
- Maintain a positive and professional demeanor.
- Exceptional written and verbal communication skills.
Benefits of Joining Our Team:
- Weekly bonuses and incentives.
- Comprehensive training provided.
- Travel opportunities available.
- Pathway for management growth.
- Annual recognition and reward trips for qualifying representatives.
- A supportive, family-like work environment.
We are particularly interested in candidates with experience in areas such as Customer Behavior, Customer Insights, Customer Engagement, and Customer Relationship Management. If you have a passion for building customer relationships and enhancing customer experiences, we invite you to consider this opportunity with A&H Management.
