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Customer Relations Associate

2 months ago


Richmond, Virginia, United States A and H Management Full time

A&H Management is on the lookout for dedicated individuals to join our team as Customer Service Associates. This role is ideal for those with a background in Sales and Customer Service. We aim to expand our team by bringing in 4-5 new associates who will play a vital role in assisting our customers with product and service inquiries while resolving any technical challenges they may encounter.

Key Responsibilities:

  • Address customer inquiries and concerns directly
  • Provide in-person information regarding our products and services
  • Troubleshoot and resolve product-related issues
  • Document and update customer interactions in our records
  • Develop and maintain an extensive knowledge base of our evolving offerings
  • Assist customers face-to-face with billing and equipment concerns
  • Manage new customer acquisitions and assess potential clientele
  • We encourage college graduates to apply

Qualifications:

  • Prior experience in customer service, sales, or related fields
  • Ability to foster rapport with clients
  • Strong prioritization and multitasking skills
  • Professional and positive demeanor
  • Exceptional written and verbal communication abilities

Benefits of Joining Our Team:

  • Weekly bonuses and incentives
  • Comprehensive training programs
  • Travel opportunities
  • Pathways for management advancement
  • Annual recognition and reward trips for qualifying representatives
  • A supportive, family-like work atmosphere

We are particularly interested in candidates with experience in areas such as Customer Behavior, Customer Insights, Customer Engagement, and Customer Relationship Management. This is a unique opportunity to grow within a dynamic environment that values training and development for optimal performance.