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Service Engagement Representative

2 months ago

Richmond, Virginia, United States A and H Management Full time

Join Our Team as a Customer Relations Associate

At A&H Management, we are on the lookout for enthusiastic individuals with a background in Sales and Customer Service to enhance our dynamic team. We aim to recruit 4-5 new Customer Service Associates who will play a vital role in assisting our clients by delivering product and service information while effectively resolving technical issues.

Key Responsibilities:

  • Address customer inquiries and concerns directly
  • Provide in-person information regarding our products and services
  • Troubleshoot and resolve product-related issues
  • Document and update customer records based on interactions
  • Develop and maintain a comprehensive knowledge base of our evolving offerings
  • Assist customers face-to-face with billing and equipment issues
  • Manage new customer acquisitions and assess potential clientele
  • Recent graduates are encouraged to submit their applications

Qualifications:

  • Prior experience in customer service, sales, or related fields
  • Strong ability to build rapport with clients
  • Proficient in prioritizing and multitasking
  • Exhibit a positive and professional demeanor
  • Exceptional written and verbal communication skills

Benefits of Joining A&H Management:

  • Weekly bonuses and incentives
  • Comprehensive training provided
  • Travel opportunities available
  • Pathway for management growth
  • Annual recognition and reward trips for qualifying representatives
  • A supportive, family-like work environment

We are particularly interested in candidates with experience in areas such as Customer Behavior, Customer Insights, Customer Engagement, and Customer Relationship Management. If you possess skills in Customer Service Sales, Customer Relations, or Customer Development, we would love to hear from you.

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