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Reception Specialist

2 months ago

San Diego, California, United States Palihotel San Diego Full time

GUEST SERVICES REPRESENTATIVE | PALIHOTEL SAN DIEGO

POSITION OVERVIEW:

We are seeking a personable Guest Services Representative to deliver our renowned hospitality. From welcoming guests during check-in to addressing ongoing inquiries, our representatives are vital in crafting an unforgettable guest experience.

ABOUT PALIHOTEL SAN DIEGO:

Palihotel San Diego is a lively and vibrant establishment situated in the heart of the Gaslamp Quarter. With 122 guest accommodations, we offer a youthful, design-focused atmosphere that embodies a nautical-inspired charm, complemented by our on-site dining options and exclusive rooftop space featuring daily social hours and stunning city views. If you are enthusiastic about fostering genuine connections, thrive in a fast-paced hospitality setting, and take pleasure in enhancing guest experiences, we welcome you to become part of our team at Palihotel San Diego.

KEY RESPONSIBILITIES:
  • Providing exceptional care to guests, managing the check-in/check-out process, handling billing, confirming contact details, and addressing inquiries throughout their stay.
  • Acting as an informed guide, ready to share extensive knowledge about the hotel, its amenities, and the surrounding area.
  • Communicating in a warm and positive manner to foster a welcoming atmosphere among colleagues and ensure a pleasant experience for guests.
  • Building lasting relationships with guests in accordance with our service standards.
  • Facilitating a smooth registration process and guest arrivals/check-outs, actively listening to feedback and managing folios.
  • Responding to phone calls, emails, and other guest inquiries promptly and courteously.
  • Entering guest information and processing payments using hotel management software.
  • Collaborating with sales and operations teams to ensure a seamless experience for all guests.
  • Proactively identifying guest needs and finding innovative ways to surprise and delight them, encouraging repeat visits.
  • Maintaining attention to detail, whether it’s rearranging a misplaced item or assisting a guest in need.
  • Enforcing established policies and procedures with professionalism.
  • Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering teams, and conducting safety and cleanliness walkthroughs.
  • Performing safety duties and adhering to protocols during emergency situations.
  • Assisting other departments as necessary to ensure a safe and enjoyable experience for guests and colleagues.
QUALIFICATIONS:
  • Positive attitude and energetic demeanor.
  • Service-oriented mindset with a collaborative spirit.
  • Ability to multitask effectively.
  • Strong interpersonal, analytical, and organizational skills.
  • Basic arithmetic knowledge.
  • Proficient in data entry and information retrieval on computer systems.
  • Flexibility to work various shifts, including weekends and holidays.
  • Minimum of two years of experience in guest reception or a similar role, preferably in a luxury hotel environment.
  • Fluency in English, both spoken and written.
  • Ability to provide clear communication and directions.
  • Capability to manage job functions with precision, speed, and accuracy.
  • Strong prioritization and organizational skills.
  • Ability to remain calm and resolve issues using sound judgment.
  • Ability to follow directions thoroughly and understand guest service needs.
  • Team-oriented mindset with the ability to work independently.
  • Commitment to maintaining confidentiality of guest information and hotel data.
  • Physical ability to stand for extended periods and lift up to 25 lbs.
  • Mobility and endurance for prolonged standing, walking, bending, and lifting up to 30 lbs.
BENEFITS:
  • Competitive compensation package, including medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Paid time off, holiday pay, and sick leave.
  • Opportunities for career advancement within a growing organization.
  • Professional development programs tailored for success in various hospitality career paths.
  • A collaborative work environment that encourages creative contributions.
  • Employee discounts on accommodations and dining across our portfolio.
  • Hands-on training with a supportive team.
Palisociety is an Equal Opportunity Employer dedicated to fostering a diverse workforce and inclusive culture. We do not discriminate based on disability, veteran status, or any other protected status under federal, state, or local laws.

Privacy Notice:

For information regarding privacy laws, please refer to our company policies.

Company Overview:

Palisociety is a fully integrated hospitality firm that develops and operates distinctive hotels and residences nationwide. We are committed to delighting our guests and the local community by creating unique, neighborhood-focused spaces filled with engaging individuals and dedicated service.