Client Communications Strategist

3 weeks ago


Oak Brook, Illinois, United States Inspira Financial Full time
About the Role

We are seeking a highly skilled Client Communications Specialist to join our team at Inspira Financial. This role will play a critical part in coordinating and executing communication and client success strategies and campaigns.

Key Responsibilities
  • Assist the team in coordinating and executing communication and client success strategies and campaigns.
  • Lead certain initiatives and cross-functional teams to educate and engage clients and members, improve the experience, and deliver measurable outcomes.
  • Manage reporting and analysis for email campaigns at an enterprise and client level.
  • Assist with client success initiatives such as process and procedure enhancements, client advisory board growth, retention and management, member experience analysis and improvements, and delivery of internal information for training and growth.
Requirements
  • Bachelor's Degree in Communications or related field experience.
  • 3-5 years of applicable experience.
  • Project Management Certification Preferred.
  • Excellent analytical skills with a proactive nature.
  • Exceptional verbal and written communication skills; comfortable interacting with both internal and external teams.
  • Advanced organization skills with a drive to meet deadlines; ensure accuracy and efficiency at each step in the process.
  • Experience and comfort with editing and proofing the work (content, final print proofs, etc.) of both internal and external teams.
  • Proficiency in Microsoft Excel, Word (including mail merge), MS Teams, OneNote and Outlook.
  • Skilled with prioritization and multi-tasking; will be doing this for themselves and on behalf of the broader team.
  • Excellent collaboration and partnering skills.
  • A drive to learn and apply new concepts quickly.
  • Experience with Salesforce CRM preferred.
About Inspira Financial

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future.

We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.



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