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Strategic Program Manager

1 month ago

Columbia, South Carolina, United States Splunk Inc Full time

About the Role:

We are seeking a highly skilled Senior Program Manager to lead our biggest strategic initiatives and amplify the value of the Product Experience (PX) and Research & Insights. As a key member of our team, you will own and drive the programmatic and operational strategies to align our Products and Technology organizations on the core needs of our customers.

Responsibilities:

  • Develop and implement operational strategies to drive the success of our biggest strategic initiatives.
  • Partner closely with Research Leaders, PX Leaders, and PM and Data Science Leaders to create a scalable and sustainable framework for our research operations.
  • Lead the development of a unified Research & Insights portfolio, impact tracking, and reporting artifacts to enhance visibility and decision-making.
  • Collaborate with cross-functional teams to drive continuous improvements in operational capabilities and processes.
  • Prepare audience-targeted communications and updates to convey and amplify the value of qualitative and quantitative research.
  • Provide insight into the alignment and effectiveness of our Research & Insights operating model and processes, identifying risks and opportunities to leadership and key stakeholders.

Qualifications:

  • 5+ years of experience in research operations, program management, business operations, administration, technical advisory, or leadership roles in Products & Technology organizations.
  • 3+ years of experience working directly with UX Research teams amplifying the value of research to the organization.
  • Excellent stakeholder management skills, with the ability to cultivate and maintain solid relationships with technical, operational, and go-to-market leadership.
  • Proficient in TablePlus, MySQL, Looker, and Tableau.
  • Proven track record of collaboration and confidentiality on sensitive business, organization, and people topics.
  • Proven track record of creating new operations programs and optimizing existing programs to increase productivity.
  • High attention to detail with strong analytical skills.
  • Ability to communicate clearly to both technical and non-technical audiences.
  • Demonstrated ability to lead complex strategic and operational cross-functional initiatives.
  • High comfort in working under pressure, time-sensitive, and rapidly evolving environments.
  • Ability to work across multiple functions spanning various levels of the organization.
  • Excellent judgment, critical thinking, and problem-solving skills.
  • Proactive in nature with the ability to anticipate the needs of the business.

What We Offer:

If you'd like to join one of the fastest-growing and most exciting tech companies in Silicon Valley, we invite you to explore our comprehensive benefits and wellbeing offering, including medical, dental, vision, a 401(k) plan and match, paid time off, and much more. Learn more about our Total Rewards package and how we support our employees' overall wellbeing.