Customer Success Manager
3 days ago
At Capital One, we're building a leading information-based technology company. We think big and do big things. Our innovations impact tens of millions of consumers, but we have the passion and heart of a small startup.
We're seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team as a Customer Success Manager (CSM). The Customer Success team will provide an effective model for onboarding, supporting, and building valuable relationships with business customers as they adopt our technology products.
Key responsibilities include:
- Cultivating trust and building relationships with business customers.
- Helping customers identify, document, measure, and achieve their desired business outcomes.
- Creating Customer Success plans and conducting periodic business reviews and check-ins with customers to ensure business success and to align on ways to drive more value together.
- Effectively advocating and representing the voice of business customers to influence organizational objectives, product roadmaps, and the overall customer experience.
- Managing customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.
- Delivering regular business reports that provide qualitative and quantitative descriptions of business performance.
- Managing key processes including FAQ analysis, support case reviews, and customer feedback analysis.
- Developing and maintaining technical support procedures and policies.
- Serving as a knowledge resource and escalation point for coworkers and customers.
- Building credibility and trust within the team and with our business customers and stakeholders.
Basic qualifications include:
- Bachelor's Degree or military experience.
- At least 3 years experience in a customer-facing role in an organizational or entrepreneurial context.
- At least 2 years experience working with cross-functional teams.
Preferred qualifications include:
- Master's degree in business, business management, or other related field.
- 5+ years experience developing, marketing, selling, or supporting a client-facing technical product or service at scale.
- 2+ years experience working with senior and executive level customer contacts.
- Strong written and oral communication skills.
- Demonstrable analytical thinking and business insight.
- Demonstrated ability for relationship building and management.
- AWS Certified Cloud Practitioner.
- Snowflake Certified SnowPro Core.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
-
Customer Success Manager
2 weeks ago
Bloomington, Illinois, United States LMI Consulting, LLC Full timeCustomer Success ManagerLMI Consulting, LLC is seeking a highly skilled Customer Success Manager to drive customer engagement and ensure clients achieve maximum value from their LIGER tool investment. The ideal candidate will build strong relationships, promote customer success stories, and collaborate across teams to resolve issues and foster growth.Key...
-
Customer Success Manager
2 weeks ago
Bloomington, Illinois, United States Salesforce Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Salesforce Inc. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving business growth for our enterprise customers.Key ResponsibilitiesDevelop and maintain deep relationships with customer...
-
Customer Success Strategist
2 days ago
Bloomington, Illinois, United States Glue Up Full timeJob DescriptionAt Glue Up, we're on a mission to empower member organizations to digitally transform and connect their communities. As a Customer Success Manager, you'll play a crucial role in ensuring our clients derive maximum value from our platform.You'll be responsible for building strong relationships, providing exceptional support, and driving...
-
Customer Success Director
3 weeks ago
Bloomington, Illinois, United States Pixalate, Inc. Full timeJob Title: Director of Customer SuccessPixalate, Inc. is seeking a highly skilled Director of Customer Success to join our team in the DC area. As a key member of our customer-facing team, you will be responsible for establishing and maintaining active relationships with client accounts, driving positive customer success outcomes, and ensuring Pixalate...
-
Customer Operations Manager
3 days ago
Bloomington, Illinois, United States C3, Inc. Full timeCustomer Operations ManagerC3, Inc. is seeking a highly skilled Customer Operations Manager to join our team in Tysons, VA. As an integral member of our Customer Operations team, you will be responsible for managing and optimizing critical business processes to enable customer success supporting a global team.The ideal candidate will have 4+ years of...
-
Customer Insights Manager
3 weeks ago
Bloomington, Illinois, United States US Fitness Full timeJob SummaryWe are seeking a highly analytical and strategic thinker to join our team as a Manager, Customer Insights. This role will be responsible for generating actionable insights and intelligence that powers our customer strategy.Key ResponsibilitiesDeliver exceptional member experiences by synthesizing data from primary and secondary sources into...
-
Customer Relationship Manager
4 weeks ago
Bloomington, Illinois, United States GameStop Full time{"About the Role": "We are seeking a highly motivated and experienced Customer Relationship Executive to join our team at Steampunk. As a key member of our business development team, you will be responsible for identifying, cultivating, and advancing customer relationships that directly generate new business opportunities. Key Responsibilities: * Identify...
-
Customer Relationship Manager
4 weeks ago
Bloomington, Illinois, United States Steampunk Full timeJob Summary:The Customer Relationship Executive at Steampunk is a key player in identifying, cultivating, and advancing customer relationships that drive new business growth. This role requires a sales professional with a proven track record of success, experience in navigating Federal acquisitions processes, and a strong ability to build relationships with...
-
Customer Service Ambassador
4 weeks ago
Bloomington, Illinois, United States Coastal Full time{"h1": "Customer Service Representative at Coastal ","h2": "Job Summary ","p": "We are seeking a highly skilled Customer Service Representative to join our dynamic team at Coastal. As a key member of our team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving brand...
-
Senior Manager, Product Management Lead
2 days ago
Bloomington, Illinois, United States Capital One Full timeCapital One is seeking a Senior Manager, Product Management to lead the Card Financial Transactions Platform team in driving transformation and innovation in our customer experiences and capabilities. The ideal candidate will have a strong background in digital product management and experience in Agile product management.The Senior Manager, Product...
-
Customer Service Representative
2 weeks ago
Bloomington, Illinois, United States Orkin Full timeCustomer Service SpecialistOverview:We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building long-term relationships.Responsibilities:Answer incoming calls and make...
-
Salon Manager
3 weeks ago
Bloomington, Illinois, United States Great Clips Full timeUnlock Your Potential as a Salon Manager at Great ClipsAre you a skilled stylist looking to take your career to the next level? Do you have a passion for leading a team and driving business growth? If so, we want to hear from you!As a Salon Manager at Great Clips, you'll have the opportunity to work with a talented team of stylists, develop your leadership...
-
Technical Product Manager
2 days ago
Bloomington, Illinois, United States Prescient Edge Full timeJob Title: Technical Product ManagerPrescient Edge is seeking a seasoned Technical Product Manager to support a government client in the rapidly evolving satellite industry.The successful candidate will be responsible for evaluating and prioritizing product features, enhancements, and bug fixes based on business, customer, and strategic value. They will also...
-
Senior Manager, Product Management
4 weeks ago
Bloomington, Illinois, United States Capital One Full timeAbout the RoleWe are seeking a highly skilled Senior Manager, Product Management to join our Card Core Platforms team at Capital One. As a key member of our team, you will be responsible for defining the roadmap that will enable our new and well-managed customer experiences and capabilities, leveraging the latest innovations.Key ResponsibilitiesLead sourcing...
-
Customer Service Representative
3 days ago
Bloomington, Illinois, United States Mandy Reed - State Farm Agent Full timeJob OpportunityAs a Customer Service Representative with Mandy Reed State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit.Key ResponsibilitiesProvide accurate and...
-
Customer Relations Specialist
2 days ago
Bloomington, Illinois, United States Jim Spachman - State Farm Agent Full timeJob OverviewWe are seeking a highly skilled Customer Relations Representative to join our team at Jim Spachman - State Farm Agent. As a key member of our team, you will be responsible for generating exceptional client experiences that drive the growth of our successful insurance agency.Key ResponsibilitiesComplete the new customer onboarding process for all...
-
Salon Manager
3 weeks ago
Bloomington, Illinois, United States Great Clips Full timeUnlock Your Potential as a Salon Manager at Great ClipsAre you a skilled stylist looking to take your career to the next level? Do you have a passion for leadership and a desire to drive success in a dynamic environment? If so, we want to hear from you!As a Salon Manager at Great Clips, you'll have the opportunity to work with a talented team of stylists,...
-
Technology Manager
2 days ago
Bloomington, Illinois, United States RE Tech Advisors Full timeJob DescriptionRE Tech Advisors is seeking a highly motivated and experienced Technology Manager to lead a team dedicated to designing and executing technology solutions, including software and visual development, database management, and architecture design.The successful candidate will have a strong background in software development, data analytics, and...
-
Senior Delivery Manager
2 days ago
Bloomington, Illinois, United States Thomson Reuters Full timeAbout the RoleIn this exciting opportunity, you will have the chance to leverage your leadership skills to drive successful implementation of complex deals across territories.Provide proactive leadership in the execution of complex deals to ensure successful implementation across territories.Offer thought leadership across the National Security territory on...
-
Capture Manager
4 days ago
Bloomington, Illinois, United States Appian Corporation Full timeJob Title: Capture ManagerAppian Corporation is seeking an experienced Capture Manager to join our Department of Defense Sales team. As a key member of our team, you will be responsible for driving higher Proposal Win rates on strategic opportunities.Key Responsibilities:Develop and execute capture strategies for high-value opportunitiesLead cross-functional...