Customer Success Strategist

2 days ago

Bloomington, Illinois, United States Glue Up Full time
Job Description

At Glue Up, we're on a mission to empower member organizations to digitally transform and connect their communities. As a Customer Success Manager, you'll play a crucial role in ensuring our clients derive maximum value from our platform.

You'll be responsible for building strong relationships, providing exceptional support, and driving customer satisfaction and retention. This role requires a proactive, organized, and customer-focused individual who can understand customer needs and provide solutions that drive success.

Key Responsibilities:

  • Own overall relationship with clients, increasing adoption, ensuring retention, and satisfaction; reduce churn
  • Relay product knowledge to clients during onboarding and follow-up questions
  • Establish a trusted/strategic advisor relationship with each client and drive continued value of our products and services
  • Develop, prepare, and nurture clients for advocacy
  • Work with clients to establish critical goals, or other key performance indicators and aid the clients in achieving their goals
  • Build customer loyalty and reduce churn
  • Advocate customer needs/issues cross-departmentally
  • Report directly to Director of Customer Success

Qualifications:

  • Bachelor's degree in Business, Marketing, or related field
  • 3-4 years experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
  • 2+ years relevant SaaS experience
  • Proven ability to drive continuous value of our product(s)
  • Familiarity working with clients of all sizes
  • Impeccable written and verbal communication skills
  • Detail-oriented and analytical
  • Fast learner and ability to relay product knowledge to clients
  • Strong team player but works well independently
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly

About Glue Up

Glue Up is an all-in-one engagement management software that transforms the way member-organizations operate, manage their members, and grow their organization. Our innovative ecosystem of features has modernized the processes of over 1,800 member organizations in over 60 countries.

Glue Up now has offices in The U.S. and Canada, LATAM, Australia, Philippines, Hong Kong, Singapore, China, India, and Africa.

For more information on Glue Up, please visit glueup.com or connect with us on LinkedIn, Facebook, and Twitter

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