Customer Service Representative
5 days ago
Overview:
We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building long-term relationships.
Responsibilities:
- Answer incoming calls and make outbound calls to customers to schedule, confirm, and follow up on service appointments.
- Use your expertise to schedule appointments for technicians to minimize drive time and optimize routes.
- Monitor and update customer databases with accurate information, including call details, dispositions, payments, and other results.
- Reschedule unserviced accounts within 24 hours.
- Participate in quality assurance processes, programs, and initiatives.
- Safeguard customer privacy and proprietary information.
What We Offer:
- A competitive hourly rate of $15-$16.
- A comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
- A 401(k) plan with company match and employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, and dependent scholarship awards.
- Industry-leading training programs to ensure your success.
Requirements:
- Previous experience in customer service or sales is preferred.
- A high school diploma or equivalent is required.
- Ability to pass a drug screen and background check.
- Excellent interpersonal and communication skills.
- Basic computer skills in various software and web-based applications.
- Proficient in Microsoft Office.
- Strong attention to detail and follow-through.
- Demonstrated ability to prioritize tasks and manage time efficiently.
Work Environment:
Candidates must meet physical job requirements and safely perform job duties with or without accommodations.
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