Customer Operations Manager

3 days ago


Bloomington, Illinois, United States C3, Inc. Full time
Customer Operations Manager

C3, Inc. is seeking a highly skilled Customer Operations Manager to join our team in Tysons, VA. As an integral member of our Customer Operations team, you will be responsible for managing and optimizing critical business processes to enable customer success supporting a global team.

The ideal candidate will have 4+ years of relevant work experience in customer services/success operations, business operations, or similar roles. You will work closely with the Pre-Sales, Project Management, Customer Oversight, Engineering, Data Science, and Finance teams to track key metrics, provide data insights, and support the execution of high-value, time-constrained projects with new and existing customers.

Key Responsibilities:
  • Define and track key performance indicators for projects and customer accounts, supporting program oversight and management
  • Improve and implement operations processes within customer-facing departments, driving change management and facilitating company scaling
  • Unify data from disparate sources and conduct analyses to generate actionable insights for leadership
  • Develop, maintain, and publish business intelligence dashboards
  • Manage time-tracking software for accurate analysis of project and resource allocations
  • Support department and company-level planning cycles, tracking goal achievement, and preparing materials for leadership review
  • Collaborate with the Finance and Revenue teams to track customer contracts, forecast services revenue, and assist with financial reporting requirements
Resource Management:
  • Develop and maintain resource allocation strategies to optimize utilization across projects
  • Collaborate with project managers to understand resource needs and allocate resources accordingly
  • Monitor resource availability and proactively address resource conflicts or constraints
  • Track and report on resource utilization metrics to stakeholders
  • Partner with executive leadership to forecast resource needs based on project pipelines and strategic initiatives
  • Continuously improve resource management processes and tools to enhance efficiency
  • Ensure compliance with company policies and procedures related to resource allocation
Qualifications:
  • 4+ years of relevant work experience in customer services/success operations, business operations, or similar roles
  • Bachelor's degree in Business, Finance, or related field of study
  • Clear and concise communication skills - both written and verbal
  • Proficiency in Excel, PowerPoint, and a major BI tool (PowerBI, Looker, Tableau, etc.)
  • Strong analytical, reporting, and process development skills
  • Self-starter, problem-solver, detail-oriented, and a team player

Candidates must be authorized to work in the United States without the need for current or future company sponsorship. C3, Inc. is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.


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