Current jobs related to Community Support Specialist III - Grand Prairie, Texas - Texas Department of Aging & Disability Services

  • Community Care Worker III

    1 week ago

    Grand Prairie, Texas, United States Health & Human Services Comm Full time

    Job Description:Health & Human Services Comm is seeking a Community Care Worker III to join our Program Support Unit. As a Community Care Worker III, you will be responsible for working with our managed care members to enroll them in life-changing services to maintain their independence in the community. You will perform moderately complex tasks related to...

  • Desktop Support Specialist in Grand Prairie, Texas

    2 weeks ago

    Grand Prairie, Texas, United States Desktop & Depot Support Full time

    Job OverviewWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Grand Prairie, Texas.Key ResponsibilitiesProvide workstation software break-fix supportPerform IMAC tasks, including PC installs, moves, adds, and changesLoad images and manage assetsSupport printer operations and client center (tech...

  • Desktop Support Specialist in Grand Prairie, Texas

    4 weeks ago

    Grand Prairie, Texas, United States Desktop & Depot Support Full time

    Job OpportunityWe are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Grand Prairie, Texas.In this role, you will be responsible for providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging, printer support, client...

  • Administrative Support Specialist

    2 weeks ago

    Grand Prairie, Texas, United States Talascend Full time

    Talascend's Expeditor/ Administrative Support Specialist OpportunityWe are seeking a highly organized and detail-oriented Expeditor/ Administrative Support Specialist to join our team in Grand Prairie, Texas. This is a long-term contract position that requires a strong ability to multitask and work in a fast-paced environment.Key Responsibilities:• Follow...

  • Facility Support Specialist

    3 days ago

    Grand Prairie, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Title: Facility Support SpecialistJob Summary: We are seeking a highly organized and detail-oriented Facility Support Specialist to join our team at the Texas Department of Aging & Disability Services.Key Responsibilities:* Assist Regional Business Services Officers in handling and resolving facility issues* Monitor and handle repair calls for...

  • SharePoint Technical Support Specialist

    1 month ago

    Grand Prairie, Texas, United States Scalian Full time

    About ScalianScalian is a leading multinational engineering consulting firm with 5,500 specialists and over 30 years of experience. We specialize in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).Job DescriptionWe are seeking a dynamic and talented person to join...

  • SharePoint Technical Support Specialist

    4 weeks ago

    Grand Prairie, Texas, United States Scalian Full time

    About ScalianScalian is a leading multinational engineering consulting firm with 5,500 specialists and over 30 years of experience. We specialize in Digital Systems (IT & Software and Systems Engineering) and Industrial Performance (Quality Assurance, Supply Chain, and Project Management).Job DescriptionWe are seeking a dynamic and talented person to join...

  • Technical Support Specialist

    2 weeks ago

    Grand Prairie, Texas, United States Safran Full time

    Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Safran Helicopter Engines. As a Technical Support Specialist, you will provide technical support to our technicians in the Maintenance Center, MRO, LRUS, and New Production shops. Your primary responsibility will be to solve day-to-day issues concerning manuals, tools,...

  • Auxiliary District Support Specialist

    4 weeks ago

    Grand Prairie, Texas, United States Grand Prairie Independent School District (TX) Full time

    About the RoleWe are seeking a highly skilled and dedicated individual to join our team as an Auxiliary District Support Specialist. As a key member of our staff, you will play a vital role in supporting the operations of the Grand Prairie Independent School District.ResponsibilitiesProvide administrative support to district staff and departmentsAssist with...

  • IT Support Specialist

    2 weeks ago

    Grand Prairie, Texas, United States Trinity Basin Preparatory Full time

    Job FunctionThe IT Service Technician plays a vital role in providing top-notch support to our district's technology needs. As a key member of our team, you will be responsible for delivering exceptional customer service while efficiently resolving technical issues. Your expertise will ensure that all requests are handled promptly and that our clients are...

  • IT Support Specialist

    3 weeks ago

    Grand Prairie, Texas, United States International Leadership of Texas Full time

    Position Overview:The primary responsibility of this role is to deliver on-site technical support for the installation and upkeep of computer systems, network infrastructure, and software applications across the organization. This includes responding to service requests by troubleshooting and resolving issues related to computer hardware and network...

  • Customer Support Specialist

    1 month ago

    Grand Prairie, Texas, United States Safran Full time

    Job SummaryWe are seeking a highly skilled Customer Support Representative to join our team at Safran Electronics & Defense, Avionics USA. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support...

  • Facility Support Specialist

    1 month ago

    Grand Prairie, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary:We are seeking a highly organized and detail-oriented Facility Support Tech to join our team at the Texas Department of Aging & Disability Services. As a key member of our Regional Business Services team, you will be responsible for providing administrative support, coordinating facility maintenance, and ensuring the smooth operation of our...

  • NICU Nurse Specialist

    2 weeks ago

    Grand Prairie, Texas, United States Medical City Dallas Full time

    **Deliver Exceptional Care in Our NICU Team**We are seeking a dedicated and compassionate NICU Registered Nurse to join our team at Medical City Dallas. As a key member of our NICU team, you will provide high-quality patient care, working collaboratively with our multidisciplinary team to ensure the best possible outcomes for our patients.**Key...

  • Clerical Support Specialist

    2 weeks ago

    Grand Prairie, Texas, United States Dallas County Full time

    Job SummaryThis is a clerical support role that involves performing a variety of moderately complex tasks, including data entry, document processing, and customer service. The ideal candidate will have strong organizational and communication skills, as well as the ability to work independently and as part of a team.Key ResponsibilitiesInput, process, and...

  • Production Specialist

    3 weeks ago

    Grand Prairie, Texas, United States The ODP Corporation Full time

    Job Title: Production SpecialistOverviewThe Production Specialist is responsible for operating high-speed production equipment to provide reprographic and digital printing support services to internal and external customers. This role ensures proper set up and imposition of print orders to meet the company's quality standards.ResponsibilitiesOperate...

  • Signals Intelligence Specialist

    1 week ago

    Grand Prairie, Texas, United States Army National Guard Full time

    Job SummaryAs a Signals Intelligence Specialist in the Army National Guard, you will play a critical role in collecting and analyzing enemy communications to support military operations. Your expertise will help identify and track enemy signals, providing valuable intelligence to commanders. This role requires strong analytical skills, attention to detail,...

  • Sales Support Specialist

    2 weeks ago

    Grand Prairie, Texas, United States Poly-America Full time

    {"h1": "Sales Assistant Role at Poly-America", "p": "Poly-America, a leading manufacturer of polyethylene products, is seeking a Sales Assistant to support our sales department. As a Sales Assistant, you will play a crucial role in preparing reports, managing data, and providing exceptional customer service to our national account customers.", "ul": [{"li":...

  • Technical Support Specialist

    4 weeks ago

    Grand Prairie, Texas, United States Safran Helicopter Engines Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Safran Helicopter Engines. As a Technical Support Engineer, you will provide technical assistance to our technicians in the Maintenance Center, MRO, LRUS, and New Production shops.Key ResponsibilitiesReview and respond to technical requests from technicians and...

  • Technical Support Specialist

    4 weeks ago

    Grand Prairie, Texas, United States Safran Helicopter Engines Full time

    Job Title: Technical Support EngineerJob Summary:We are seeking a highly skilled Technical Support Engineer to join our team at Safran Helicopter Engines. As a Technical Support Engineer, you will provide technical assistance to our technicians and personnel in the Maintenance Center, MRO, LRUS, and New Production shops.Key Responsibilities:Review and...

Community Support Specialist III

2 months ago

Grand Prairie, Texas, United States Texas Department of Aging & Disability Services Full time
Job Overview:

Community Care Worker III (CT)

The Program Enrollment and Support (PES) unit is seeking dedicated individuals to enhance our Program Support Unit (PSU).

PSU plays a crucial role in assisting managed care members in accessing transformative services that empower them to sustain their independence within the community.

Our roles come with a comprehensive benefits package and flexible telework options following the successful completion of initial training.

PSU personnel engage in moderately complex responsibilities associated with Medicaid managed care Long Term Services and Supports (LTSS).

This role involves regular communication with the public, members, their families, external case managers from Managed Care Organizations (MCOs), service providers, and nursing facility staff.

Additionally, PSU staff will collaborate with various internal departments such as Managed Care Compliance and Operations (MCCO) and Medicaid for the Elderly and People with Disabilities (MEPD).


Upon completing training, PSU staff will possess comprehensive knowledge of PSU operations and program software.

Responsibilities include guiding applicants through the eligibility and enrollment processes for Medicaid waiver programs, determining eligibility for these programs, assisting members transitioning from nursing facilities to community settings, validating and entering waiver eligibility data into authorization systems, informing members of their Medicaid waiver program eligibility, managing fair hearing requests for program denials, facilitating member transfers between waiver programs, and coordinating the aging-out process for individuals entering adult Medicaid programs.

This position necessitates extensive computer usage, research, and understanding of program policies and procedures to effectively manage cases in accordance with PSU guidelines.

Staff operate under general supervision with moderate discretion for initiative and independent judgment.

This role will conduct all activities from a designated office or home office. Case management tasks are not performed through home visits.

Key Responsibilities:

Regularly attends work in alignment with agency leave policies and performs additional duties as assigned.

Coordinates and clarifies STAR Kids and MDCP waiver services, authorizing services, including approval and denial of waiver services, dispatching approval/denial notifications to applicants, members, and other stakeholders, validating eligibility in TIERS and the Long-term Care Portal, and authorizing MCOs to initiate services.

Provides leadership and policy guidance for activities related to transitioning individuals from nursing homes to community settings, managing the transition of children into the STAR+PLUS program, and addressing the needs of individuals transitioning in and out of STAR Kids services.

Monitors and evaluates services provided by contracted agencies to assess service effectiveness and identify potential issues.

If timelines are not adhered to by key stakeholders, contacts the relevant parties to facilitate resolution and documents the reasons for delays.

Addresses continuum of care challenges related to Long-term Services and Supports (LTSS) for STAR Kids members who have been disenrolled or transferred and are facing service gaps.

Assists individuals in selecting an MCO.

Manages the MDCP interest list, ensuring accuracy and confirming individuals' desire to be assessed for MDCP services.

Aids STAR Kids members who have been denied waiver services in filing for a fair hearing with the State and tracks the appeal process through resolution.

Handles tasks such as compiling reports, investigating and rectifying enrollment errors, or referring individuals who lose Supplemental Security Income (SSI) eligibility to DADS services.

Required Knowledge, Skills, and Abilities:

DESIRABLE KNOWLEDGE OF:

  • Medicaid waiver programs, policies, procedures, and eligibility criteria.
  • Community and governmental service delivery frameworks.
  • Medically Dependent Children Program (MDCP), STAR+PLUS Home and Community Based Services program, and IDD program services.
  • Various computer systems and software, including Outlook, Word, and Excel.
  • State software such as TIERS, SAS, or LTCOP.

DESIRABLE SKILLS IN:

  • Effective oral and written communication.
  • Managing stress in high-pressure situations while maintaining professionalism.
  • Identifying systemic issues and developing resolutions.
  • Multi-tasking effectively under pressure.
  • Managing workloads to achieve goals and deadlines.
  • Providing excellent customer service.

DESIRABLE ABILITIES TO:

  • Convey instructions and explanations to individuals and key stakeholders, negotiate available services, and provide training to others.
  • Operate computer systems proficiently and understand various state software programs.
  • Identify potential issues and take proactive measures to mitigate them.
  • Prioritize tasks based on importance and deadlines, set objectives, and manage time effectively.
  • Interpret complex policies and procedures.
  • Gather, organize, correlate, and analyze information to develop solutions.
  • Create reports based on research and analysis.
  • Perform duties with minimal oversight.
  • Understand and communicate new or modified information effectively.