IT Support Specialist

1 day ago


Grand Prairie, Texas, United States International Leadership of Texas Full time

Position Overview:

The primary responsibility of this role is to deliver on-site technical support for the installation and upkeep of computer systems, network infrastructure, and software applications across the organization. This includes responding to service requests by troubleshooting and resolving issues related to computer hardware and network connectivity.

Essential Qualifications:

Education and Certification:

High school diploma or equivalent required.

Possession of a valid driver's license.

Relevant technical certifications are advantageous.

Knowledge and Skills:

Proficient in setting up computer workstations (e.g., understanding requirements for specific systems).

Familiarity with various hardware and software applications.

Capable of installing, maintaining, and repairing computers and associated peripherals.

Skilled in the installation and maintenance of network cables and related hardware.

Adept at diagnosing technical issues and executing repairs.

Experience:

A minimum of one year of experience in the installation, maintenance, and repair of computer systems and peripherals.

Key Responsibilities:

Technical Assistance:

1. Install, configure, and maintain computers, peripherals, and network infrastructure throughout the organization.

2. Provide support to users regarding computer systems, instructional tools, and software applications.

3. Install and update application and operating system software as needed.

4. Assist in the maintenance and troubleshooting of data communication systems and equipment.

5. Help organize and distribute technology resources for educational purposes.

Equipment Maintenance:

6. Diagnose and resolve issues related to network connectivity and hardware, including printers and personal computers.

7. Manage the removal of outdated equipment and facilitate data transfer to new devices.

8. Conduct regular maintenance on equipment as per the established schedule and keep accurate records.

9. Document time and materials used for repairs and services accurately.

10. Ensure that technology resources in educational and administrative environments meet safety standards.

11. Analyze and report complex connectivity issues to the appropriate personnel.

12. Configure PCs and other technology devices to connect to the organization’s wireless network.

13. Maintain effective communication with users, providing both technical and non-technical support.

Inventory Management:

14. Keep an accurate inventory of hardware, software, and other materials at assigned locations.

15. Identify and manage the inventory of repair parts as necessary.

Additional Responsibilities:

16. Compile and maintain all necessary reports and documentation.

17. Adhere to policies set forth by relevant laws and organizational guidelines.

18. Follow all organizational routines and regulations.

19. Observe safety protocols and emergency procedures.

20. Be available for after-hours emergencies as required.

Other Duties:

21. Perform any additional tasks as assigned by the immediate supervisor.

Supervisory Role:

No supervisory responsibilities are associated with this position.



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