Technical Support Specialist

11 hours ago

Grand Prairie, Texas, United States Safran Full time
Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at Safran Helicopter Engines. As a Technical Support Specialist, you will provide technical support to our technicians in the Maintenance Center, MRO, LRUS, and New Production shops. Your primary responsibility will be to solve day-to-day issues concerning manuals, tools, processes, and general questions that arise during the course of the technician's work. This will enable our technicians to remain focused on their work and ensure the smooth operation of our facilities.

Key Responsibilities:

Review and process requests for shop technical support from MRO, LRUS, and New Production technicians and personnel from other departments.
Maintain records of requests and the work accomplished to close the issue.
Identify and take the required actions to improve the internal technical documentation that is used in the MRO, LRUS, and New Production.
Participate in worldwide SafranHE methods group to help identify, stay knowledgeable of, and to locally implement and monitor, the common principles, procedures, and practices, adopted by the group.
Participate in, and sometimes manage internal improvement initiatives that have been identified and assigned to reduce process times, improve quality, and/or reduce total operating cost.
Coordinate problem resolution on modules and/or engines with the Level 4 Corporate Engineers and/or Technicians.
Review and specify applicable tooling and equipment requirements per SafranHE's technical documentation and assist the purchasing department in the acquisition process.
May act as a liaison with engineering support from SafranHE locations during audits and during the course of routine shop support activities.
Manage or participate in internal investigations as directed by Quality department and/or management.

Requirements:

Bachelor's Degree (B.A.) from four-year college or university; 0 -3 years of related experience and/or training; or equivalent combination of education and experience.
Intermediate Level –
Knowledge and experience using AutoCAD or equivalent is preferred
Ability to quickly learn and use internal systems such as SAP.
Mechanical/technical/interpersonal skills must be adapted to the unique requirements of the organization.
Experience in Aerospace is a plus.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. The employee is frequently required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

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