Technical Support Specialist

6 days ago


Grand Prairie, Texas, United States Safran Helicopter Engines Full time

Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at Safran Helicopter Engines. As a Technical Support Engineer, you will provide technical assistance to our technicians in the Maintenance Center, MRO, LRUS, and New Production shops.

Key Responsibilities

  • Review and respond to technical requests from technicians and personnel from other departments.
  • Maintain records of requests and work accomplished to close issues.
  • Identify and implement improvements to internal technical documentation.
  • Participate in worldwide SafranHE methods group to stay knowledgeable of and implement common principles, procedures, and practices.
  • Coordinate problem resolution with Level 4 Corporate Engineers and Technicians.
  • Review and specify tooling and equipment requirements per SafranHE's technical documentation.
  • Act as a liaison with engineering support from SafranHE locations during audits and routine shop support activities.

Requirements

  • Bachelor's Degree in a relevant field and 0-3 years of related experience.
  • Intermediate level proficiency in Microsoft Office and AutoCAD.
  • Ability to quickly learn and use internal systems such as SAP.
  • Mechanical/technical/interpersonal skills adapted to the unique requirements of the organization.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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