IT Support Specialist

2 days ago


Grand Prairie, Texas, United States Trinity Basin Preparatory Full time
Job Function

The IT Service Technician plays a vital role in providing top-notch support to our district's technology needs. As a key member of our team, you will be responsible for delivering exceptional customer service while efficiently resolving technical issues. Your expertise will ensure that all requests are handled promptly and that our clients are well-informed throughout the process.

Key Responsibilities

• Provide first-level support for all district computers, printers, copiers, and other technology-related devices.

• Collaborate with other technology staff to ensure seamless support.

• Escalate complex issues to relevant personnel for timely resolution.

• Support and implement technology projects as assigned by the IT Service Manager.

• Provide value-added service to end users by offering proactive solutions and guidance.

• Maintain accurate IT inventory records to ensure efficient asset management.

• Ensure the security and maintenance of company assets.

• Provide support for campus special events and implement organizational policies and procedures.

• Perform helpdesk and other technology functions as assigned by the IT Service Manager.

Requirements

• High School Diploma or equivalent.

• One to two years of technical experience preferred.

• A+ certification highly valued.

• Reliable transportation required.

Preferred Skills

• Working knowledge of Windows 10 and Microsoft Office 2013 to current.

• Familiarity with Office 365 and basic computer hardware terminology.

• Strong knowledge of Google Chrome, Internet Explorer/Edge, and Mozilla Firefox.

• Basic understanding of networking and associated terminology.

• Knowledge of printer/copier/scanner operation and maintenance.

• Strong communication skills and professional demeanor.

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