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IT Support Specialist

2 months ago

Palo Alto, California, United States Penn State University Full time
Job Title: IT Support Staff

We are seeking highly motivated and detail-oriented students to join our team as IT Support Staff in the Libraries Strategic Technologies Department.

Job Summary:

The selected candidates will provide end-user information technology support to students, faculty, and staff. This is a part-time position, and the selected candidates will work 10-15 hours per week, scheduled between 9:00 am and 8:00 pm.

Responsibilities:
  • Troubleshoot Windows, Mac, and printer issues.
  • Assign tickets in our helpdesk.
  • Prepare and update devices for deployment.
  • Assist patrons with our Virtual Reality and One Button Studio services.
Requirements and Qualifications:

To be successful in this role, you must possess excellent customer service skills, be reliable, and flexible in regards to scheduling.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms.

We value inclusion as a core strength and an essential element of our public service mission.

Campus Security Crime Statistics:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR).

The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO is the Law:

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.