Retail Operations Supervisor
2 weeks ago
Location: Rockville, Maryland, United States
Organization: The Salvation Army, a globally recognized non-profit, faith-driven organization, is seeking a Retail Operations Supervisor.
Benefits: We provide a comprehensive benefits package that includes Health, Dental, Vision, and Hearing Insurance plans; Group Life Insurance; Retirement Benefits; Education Assistance; and Paid Vacation Days.
Job Overview:
As a Retail Operations Supervisor, you will oversee and engage in the daily activities of the store, ensuring adherence to established policies and procedures. Your responsibilities will include:
- Managing the recruitment, training, disciplinary actions, performance evaluations, and supervision of all retail staff.
- Ensuring the security and accountability of cash handling.
- Maintaining the organization and visual appeal of merchandise, ensuring displays are consistently stocked.
- Assisting customers in locating products and understanding store policies.
- Supporting team members in resolving routine issues and executing special tasks.
- Providing training and guidance to employees on effective operational methods.
- Supervising cashier operations and assisting in the preparation of daily sales reports and bank deposits.
- Overseeing the processing of incoming donations, ensuring items are sorted, stocked, or discarded appropriately.
- Maintaining accurate records and documentation related to store operations.
Qualifications:
Successful candidates will possess:
- Knowledge of effective customer service techniques.
- Understanding of basic mathematical principles.
- Ability to communicate effectively in English, both verbally and in writing.
- Experience operating a cash register and performing routine mathematical computations accurately.
Education:
A High School diploma or G.E.D. is preferred, along with experience in a retail environment or an equivalent combination of training and experience that provides the necessary knowledge, skills, and abilities.
Physical Requirements:
This role requires the ability to meet attendance standards and work positively with diverse personalities. The position involves limited physical effort, including sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling, and carrying light objects (generally less than 50 lbs) for a significant portion of the workday.
Work Environment:
The work is conducted in a typical retail environment with minimal discomfort associated with weather changes.
Additional Information:
All employees acknowledge that The Salvation Army is a church and agree to uphold its religious mission in their professional conduct.
Equal Opportunity Employer: We welcome applications from all qualified individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and we do not discriminate based on disability.
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