Senior Customer Engagement Leader
1 week ago
Advance Your Career
At Swift Transportation, our most valuable asset is our PEOPLE. We are committed to excellence and strive to deliver our best every day.
We foster a culture of learning and create an environment built on safety, integrity, and mutual respect.
We are a community where every voice is heard and plays a vital role in our collective success and the success of our drivers.
Your insights and perspectives are valued at Swift Transportation. We recognize you as the subject matter expert and empower you to develop and implement innovative ideas that align with the company's best interests.
Join us in being part of something significant. Be a part of the leading full truckload carrier in the nation. Be a part of Swift Transportation.
Key Responsibilities:
As a Senior Customer Account Leader, you will:
- Provide strategic direction to National Customer Account teams with a focus on enhancing profitability.
- Lead national customer account teams to achieve operational excellence.
- Facilitate career development through meaningful work assignments and training opportunities.
- Manage resources effectively to ensure adequate staffing, equipment, and communication capabilities.
- Develop innovative solutions and customer strategies.
- Gather customer insights from various sources to inform decision-making.
- Deliver actionable insights based on thorough data analysis.
- Identify trends in customer satisfaction and address any issues.
- Stay informed about industry trends and technological advancements.
- Proactively support others in reaching organizational goals.
Qualifications:
To be successful in this role, you should possess:
- A minimum of 5 years of experience in customer service, customer relations, or sales.
- At least 2 years of leadership experience in a similar field.
- Prior experience in the transportation industry is essential.
- A Bachelor's degree in business or a related field, or an equivalent combination of education and experience.
- Demonstrated ability to exercise sound judgment and discretion in problem-solving.
- Strong leadership skills to influence and motivate a diverse workforce.
- Exceptional interpersonal, decision-making, and analytical skills with a creative approach to challenges.
- Proficiency in preparing and delivering persuasive presentations that engage and influence stakeholders.
- Strong analytical capabilities.
What We Offer:
We provide a competitive starting salary based on experience and geographic location, along with potential bonus opportunities linked to company performance.
Our comprehensive benefits package includes:
- 401(K) plan
- Medical, Dental, Vision, Disability, Supplemental, and Life Insurance
- Paid Time Off
- Employee Stock Purchase Plan
Swift Transportation is an equal opportunity employer. We are committed to creating a diverse environment and do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other protected category.
We also prohibit harassment of applicants and employees based on any of these protected categories.
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