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Hotel Front Desk Representative

2 months ago

Knoxville, Tennessee, United States McKibbon Hospitality Full time
About the Role

The Front Desk Agent is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a seamless stay experience.

Key Responsibilities
  • Guest Interaction: Anticipate and respond to guests' needs in a timely and welcoming manner.
  • Room Assignments: Process guest check-ins, verify registration information, and assign rooms efficiently.
  • Problem Resolution: Resolve guest complaints and concerns in a professional and courteous manner.
  • Knowledge and Communication: Maintain a thorough knowledge of hotel features, services, and policies, and communicate this information to guests and colleagues as needed.
  • Administrative Tasks: Handle overbooked guests, process wake-up call requests, and perform other administrative duties as required.
Requirements
  • Experience: Previous experience working as a front desk agent or in a similar role.
  • Education: High school diploma or equivalent vocational training certificate.
  • Skills: Proficiency with computers, basic math skills, and excellent customer service skills.
Ideal Candidate
  • Communication Skills: Excellent verbal and written communication skills.
  • Team Player: Ability to create a fun and supportive working environment.