Front Desk Representative
1 week ago
As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.
Responsibilities- Register guests and process check-ins and check-outs in a friendly and efficient manner
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation
- Handle guest inquiries and resolve issues in a professional and courteous manner
- Operate the front desk computer system and maintain accurate records
- Assist with room reservations, cancellations, and modifications
- Participate in the creation of an enjoyable work environment and maintain a high level of trust and responsibility
- High School diploma or equivalent required; College coursework in a related field helpful
- Experience in a hotel or related field preferred
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays
- Knowledge of hotel products and guest services
- Ability to perform numerical operations and basic arithmetic functions
- Ability to read, comprehend, and write simple instructions and/or short correspondence and memos
- Competitive salary and benefits package
- Opportunities for career growth and development
- Recognition and rewards for exceptional performance
- Access to company-wide training and development programs
Aimbridge Hospitality is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
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