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Production / Technical Support II

1 month ago


San Francisco, California, United States Innova Solutions Full time
Job Title: Production / Technical Support II

Innova Solutions is seeking a highly skilled and experienced Production / Technical Support II to join our team. As a key member of our production services team, you will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:
  • Provide technical support and troubleshooting services to clients via phone, email, and remote access.
  • Identify and resolve technical issues related to hardware, software, and network configurations.
  • Collaborate with internal teams to resolve complex technical issues and improve overall system performance.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotation and provide after-hours support as needed.
Requirements:
  • 3+ years of experience in a technical support role, preferably in a production services environment.
  • Strong technical skills, including knowledge of hardware, software, and network configurations.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • High school diploma or equivalent required; bachelor's degree preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.