Technical Support Specialist

4 weeks ago

San Francisco, California, United States Cloudflare Inc Full time
About Us

At Cloudflare, we are on a mission to help build a better Internet. Our company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

We were named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that.

We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare.

Available Locations :
Lisbon or Portugal Remote; London or Remote UK

About the Team:

Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team.

You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network.

This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.

You will focus on providing support on our CDN and Developer Platform products: CDN, Stream, Workers, Pages etc.

Examples of desirable skills, knowledge and experience:

  • You have previous experience working as part of a team in a customer-facing role
  • You have experience solving HTTP, DNS and other networking-related problems
  • You have experience with a common web development language (for example, Javascript)
  • You understand how the Internet works
  • You have experience working in a support role where you thrived every time you resolved a ticket
  • You are comfortable communicating through various support channels and always put the customer first
  • You are a motivated self-starter and always looking to expand your existing skill set

Bonus Points:

  • You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
  • You are familiar with Nginx, Apache, IIS or any other web servers
  • You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers
  • You are familiar with Cloudflare and have a site actively using our platform
  • You have worked with PostgreSQL, MySQL, MS SQL or other database servers
  • You have experience with Cloudflare Workers or JavaScript
  • You have experience with Video encoding and streaming solutions
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo :

We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost.


Athenian Project :

We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

:

We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver.

This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

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