Technical Support Specialist

4 weeks ago


San Francisco, California, United States Mindlance Full time

About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Mindlance. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring that they receive the best possible service experience.

Key Responsibilities

  • Investigate and resolve complex technical troubleshooting cases to diagnose and remediate failure points
  • Help build a playbook around how to diagnose and triage emerging issues within a new product
  • Address merchant issues with empathy and urgency, ensuring that every touch point with the merchant is a learning opportunity that brings them closer to success
  • Develop a deep expertise in our product, processes, systems, tools, and how to diagnose and resolve an issue, especially in cases where there is no set guidance/ playbook

Requirements

  • Bachelor's degree in a technical field (e.g., information technology, computer science, computer engineering) or equivalent amount of work experience
  • Deep understanding of computer hardware (including ethernet cabling/ network administration) and software
  • 4+ years of work experience in a related role in a technical support related role (e.g. IT, networking administration, technical support)
  • Background working at technical startups or with emerging technology
  • Natural problem solver, willing to triage problems that often do not have a pre-defined solution
  • Lead with empathy, and deeply care about the success of small business owners across the United States
  • Fluent English and above average technical fluency (typing speed of 40 WPM)

Bonus Points

  • Past employer's first technical support hire
  • Experience troubleshooting on android systems
  • Familiarity with Toast, Square, Upserve, Micros, Aloha, Client, or Revel POS
  • Familiarity with G-Suite, ZenDesk, Slack, Atlassian, Salesforce

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.



  • San Francisco, California, United States Insight Global Full time

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Insight Global. As a Technical Support Specialist, you will be responsible for providing remote Tier I support to internal employees worldwide. Your primary focus will be on resolving technical issues efficiently and effectively, ensuring a seamless...


  • San Francisco, California, United States PagerDuty Full time

    Job Description:At PagerDuty, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and resolving technical issues for our customers. Key Responsibilities:Provide technical support and resolve customer issues in a timely and professional...


  • San Francisco, California, United States Sundance Catalog Full time

    Sundance Catalog is seeking a skilled Technical Support Specialist to provide expert technical assistance to end users. The ideal candidate will have a strong understanding of IT concepts and practices, as well as excellent customer service skills.The Technical Support Specialist will be responsible for reviewing, analyzing, and modifying programming systems...


  • San Francisco, California, United States Cloudflare Inc Full time

    About UsAt Cloudflare, we're on a mission to build a better Internet. Our network powers millions of websites and other Internet properties, and we're committed to protecting and accelerating any Internet application online. We're looking for a Technical Support Specialist to join our team and help us achieve our mission.Job DescriptionThe Customer Support...


  • San Francisco, California, United States Syntricate Technologies Full time

    We are seeking a skilled Technical Support Specialist to join our team at Syntricate Technologies. As an Onsite Support Engineer, you will be responsible for delivering high-quality end-user IT services at our customer site. Your primary goal will be to provide fast and useful technical assistance to end users, ensuring constant improvement of support,...


  • San Francisco, California, United States Simera Full time

    Unlock Your Career PotentialAt Simera, we connect top talent with remote work opportunities that match your skills and career goals. Our technology creates talent profiles based on your skills, work history, and education. Our talent consultants meet with qualified candidates to understand their career aspirations and salary requirements, ensuring a perfect...


  • San Francisco, California, United States Simera Full time

    Unlock Your Potential:As a Technical Support Specialist at Simera, you will be responsible for providing advanced technical support to customers, resolving complex hardware and software issues efficiently.The ideal candidate will have a strong background in troubleshooting and problem-solving, with excellent communication skills to convey technical...


  • San Francisco, California, United States Russell Tobin Full time

    About the Role:We are seeking a skilled Technical Support Specialist to join our team at Russell Tobin. As a member of our Technical Support team, you will provide top-notch support for restaurants using our new product.Responsibilities:Provide first-line technical support for merchant issues, ensuring exceptional service and quick resolution.Investigate and...


  • San Diego, California, United States VIA Technical (now Eliassen Group) Full time

    Job Title: Desktop Support SpecialistLocation: San Diego, CA (Fully Onsite)Experience: 3+ years of relevant experiencePosition Summary:VIA Technical (now Eliassen Group) is seeking a highly experienced Desktop Support Specialist to join our End User Services (EUS) team. As a key member of the global EUS function, you will provide exceptional desktop support...


  • San Francisco, California, United States Oura Full time

    About OuraOura is a company that empowers individuals to take control of their health and well-being. Our mission is to provide innovative solutions that help people understand and improve their readiness, activity, and sleep quality.Job SummaryWe are seeking a Senior Technical Support Specialist to join our team. As a key member of our Member Experience...


  • San Francisco, California, United States Simera Full time

    Unlock your remote work potential:We are seeking a skilled Customer Technical Support Specialist to join our team at Simera. As a key member of our support team, you will provide top-notch support to our clients, building strong relationships and ensuring their technical issues are resolved efficiently.In this role, you will be responsible for providing...


  • San Diego, California, United States DivIHN Integration Inc Full time

    At DivIHN Integration Inc, we are seeking a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for installing, configuring, and troubleshooting laptops, desktops, workstations, and related peripherals. They will also maintain passwords, data integrity, and file system security for the end-user computing...


  • San Francisco, California, United States EliseAI Full time

    About EliseAIEliseAI is a cutting-edge conversational AI technology company that focuses on developing innovative solutions for industries fundamental to our lives: housing and healthcare. Our mission is to create a positive impact on society's overall wellbeing by solving problems in these areas.About The RoleAs a Senior Technical Customer Support...


  • San Francisco, California, United States SUPPORT PARENTSGISP Full time

    The Role:As a Technical Product Delivery Manager, Community Support AI at SUPPORT PARENTSGISP, you will play a critical role in ensuring the successful delivery of our AI-powered products. This position requires a unique blend of technical expertise, business acumen, and leadership skills.Key Responsibilities:• Collaborate with cross-functional teams to...


  • San Francisco, California, United States Diverse Lynx Full time

    Job Title: Salesforce Technical SpecialistJob Summary:We are seeking a highly skilled Salesforce Technical Specialist to join our team at Diverse Lynx LLC. As a Salesforce Technical Specialist, you will be responsible for designing, developing, and implementing Salesforce solutions that meet the needs of our clients.Key Responsibilities:Develop and maintain...


  • San Diego, California, United States Vets Hired Full time

    About the role at Vets Hired:Job Summary:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing direct customer support with professional interaction by responding to incoming requests for service, prioritizing urgency of calls, researching issues, and responding back...


  • San Diego, California, United States Dave & Buster Full time

    Job SummaryWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Dave & Buster's. As a Technical Support Specialist, you will be responsible for the repair and maintenance of our building's technical equipment, including games, simulators, and other technical systems.Key ResponsibilitiesDeliver exceptional guest...


  • San Francisco, California, United States Sql Pager LLC Full time

    Job Title: Field Application EngineerAt Sql Pager LLC, we are seeking a highly skilled Field Application Engineer to provide technical support to our customers, demonstrate our products, and problem-solve for customer issues.Key Responsibilities: Provide technical support to customers via phone, email, or in-person. Demonstrate our products to customers,...


  • San Marcos, California, United States Palomar College Full time

    Job SummaryPalomar College seeks a highly skilled and detail-oriented Instructional Support Specialist to provide instructional assistance to faculty and students in a technical instructional laboratory environment.Key ResponsibilitiesOversee day-to-day activities of assigned labs, ensuring the safe operation of equipment, work processes, and use of...


  • San Francisco, California, United States Diverse Lynx Full time

    Job Title: Desktop SupportJob Overview: We are seeking an Onsite Support Engineer to provide fast and useful technical assistance to end users.Key Responsibilities:• Provide day-to-day operations to deliver high-quality end-user IT services at customer sites• Ensure constant improvement of support, performance, and end-user satisfaction• Work fully...