Technical Support Specialist
4 weeks ago
The Help Desk Analyst II will be the first point of escalation for tickets from the Tier 1 team, maintaining the onsite Tech Bar hub, and providing in-person support of user issues and escalations to the team as needed. This role requires troubleshooting hardware, software, and access/permissions issues, as well as managing shipping and receiving equipment to/from remote Workers. The ideal candidate will have a minimum of an Associate's Degree in a computer/IT related field and 2+ years of experience in a technical support role. Key skills include self-discipline, excellent problem-solving skills, attention to detail, great communication skills, and a passion for technology.
Responsibilities:
Be the first point of escalation for tickets from the Tier 1 team
Maintain the onsite Tech Bar hub
Provide in-person support of user issues and escalations to the team as needed
Troubleshoot hardware, software, and access/permissions issues
Manage shipping and receiving equipment to/from remote Workers
Provide asset management and reconciliation services
Establish relationships with all internal Technology Teams to transition additional tasks as needed
Continue maintenance of the knowledge transfer documents
Requirements:
Minimum of Associate's Degree in a computer/IT related field
2+ years of experience in a technical support role
Self-discipline
Excellent problem-solving skills
Attention to detail
Great communication skills
Passion for technology
Ability to configure and troubleshoot email clients such as Microsoft Outlook
In-depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, and associated peripherals
In-depth knowledge of the Microsoft O365 suite of applications
Experience with ticketing software
Familiar with EDR/anti-virus/Malware protection management
Google Workspace awareness/experience preferred
Google Meet experience preferred
Logitech knowledge preferred but not required
About Zones:
Zones is a global company that offers exciting careers with a client-centric approach, a passion for technology, and a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you.
Equal Employment Opportunity:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.
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