Field Engineer 3

2 days ago


Los Angeles, California, United States DCM INFOTECH LIMITED Full time
Job Summary

We are seeking a skilled Field Engineer 3 to join our team at DCM INFOTECH LIMITED. As a key member of our technical support team, you will be responsible for installing, diagnosing, maintaining, and servicing computer-related products at customer sites and/or depot locations.

Key Responsibilities
  • Provide support for software, hardware, and peripherals for desktops and laptops.
  • Maintain and support legacy products.
  • Install and maintain PCs and associated software and peripherals.
  • Perform installs, moves, adds, and changes as required.
  • Test and certify PCs and client-approved applications.
  • Provide follow-up on problems or escalation.
  • Maintain a high degree of professionalism in actions, demeanor, and dress.
  • Ensure customer satisfaction throughout the service delivery transaction.
  • Meet client-specific Service Level Agreements and update incident and request tickets accordingly.
Requirements
  • Experience with MAC OSx and Windows 10/11 in a professional setting.
  • Ability to troubleshoot and repair complex technical issues.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.

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