Field Service Engineer

3 hours ago


Los Angeles, California, United States Lunaphore Full time
Job Title: Field Service Engineer

We are seeking a highly motivated and ambitious Field Service Engineer to join our team at Lunaphore Technologies S.A. in the US. As a Field Service Engineer, you will provide remote and on-field support for pre and post-sales activities with strong hands-on and problem-solving skills.

Key Responsibilities:
  • Investigate problems and develop solutions to address them.
  • Install, maintain, and repair Lunaphore instrumentation.
  • Understand thoroughly all the technical aspects of the product on the hardware side as well as on the software side.
  • Run basic staining assays on the setup for testing protocols.
  • Collaborate effectively with the technical team to understand and improve the product.
  • Identify customer problems and report customer feedback.
  • Drive for results by consistently achieving goals and pushing to complete tasks by their deadlines.
Requirements:
  • At least 3 years' experience in field service engineering in life sciences research/diagnostics and medical devices.
  • Relevant industry-specific qualifications in Microsystems, Mechanical engineering, Bioengineering, electrical engineering, microscopy optics.
  • Hands-on experience in basic laboratory techniques.
  • Troubleshooting, root cause analysis experience.
  • Ability to meet the physical requirements of the job, working with heavy complex devices, confined spaces.
  • Fluency in oral and written English is required. Additional language skills are a plus.
What We Offer:
  • A dynamic company where you can have a real impact.
  • An environment where you will be able to grow both professionally and personally.
  • A diverse and international working environment.

Please note that this position includes frequent traveling at a short notice (up to 85% domestic overnight travel).



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