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Field Service Engineer

2 months ago


Los Angeles, California, United States Lunaphore Full time
Job Title: Field Service Engineer

We are seeking a highly motivated and experienced Field Service Engineer to join our team at Lunaphore Technologies S.A. in the US. As a Field Service Engineer, you will be responsible for providing remote and on-field support for pre and post-sales activities, ensuring the smooth operation of our instrumentation and equipment.

Key Responsibilities:
  • Investigate and resolve technical issues with our instrumentation and equipment
  • Install, maintain, and repair our equipment, ensuring it is in good working condition
  • Collaborate with our technical team to improve product performance and troubleshoot issues
  • Provide training to customers on the use and maintenance of our equipment
  • Travel frequently to customer sites, up to 85% domestic overnight travel
Requirements:
  • At least 3 years' experience in field service engineering in life sciences research/diagnostics and medical devices
  • Relevant industry-specific qualifications in Microsystems, Mechanical engineering, Bioengineering, electrical engineering, microscopy optics
  • Hands-on experience in basic laboratory techniques, preferably
  • Troubleshooting and root cause analysis experience, IT support for software and hardware a plus
  • Ability to meet the physical requirements of the job, working with heavy complex devices, confined spaces
  • Fluency in oral and written English, additional language skills a plus
What We Offer:
  • A dynamic company where you can have a real impact
  • An environment where you will be able to grow both professionally and personally
  • A diverse and international working environment