Verizon Customer Service Representative

7 days ago


Richmond Heights, Virginia, United States AHM Richmond Full time
Customer Service Representative Job Description

The Verizon Customer Service Representative is a key role in delivering exceptional customer experiences. As a member of our team, you will be responsible for engaging with customers to communicate product and service information, answering inquiries, and assisting with sign-up processes.

Key Responsibilities:
  • Product and Service Information: Provide accurate and timely information to customers regarding Verizon products and services.
  • Customer Consultation: Directly consult with customers to understand their needs and provide personalized recommendations.
  • Relationship Building: Develop and maintain relationships with new and existing customers.
  • Issue Resolution: Address customer concerns and escalate issues to the appropriate department or team member.
  • Feedback and Improvement: Collect customer feedback to improve the customer experience and relay it to upper management.
Requirements:
  • Experience: 1-3 years of successful sales, customer service, cold-calling, or client relations experience.
  • Skillset: Solution-oriented mindset, excellent presentation and verbal communication skills, and ability to work independently and in a team setting.

At AHM Richmond, we are committed to delivering exceptional customer experiences and providing opportunities for growth and development.



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