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Front Office Coordinator

2 months ago

Knoxville, Tennessee, United States Staff My Agency Full time

Company Overview: Staff My Agency is seeking a dedicated Front Office - Team Member to enhance our customer service experience.

Position Summary: The primary responsibility of this role is to deliver exceptional service standards, efficiently address customer inquiries, and uphold high levels of customer satisfaction. The ideal candidate is a professional with a positive demeanor and an engaging personality, someone who thrives in a collaborative environment and possesses a genuine passion for assisting others.

Key Responsibilities:

  • Provide detailed product and service information while resolving any issues that may arise with customer accounts accurately and promptly.
  • Manage and respond to incoming calls effectively.
  • Address customer complaints by offering suitable solutions and alternatives within designated timeframes; ensure follow-up for resolution.
  • Maintain records of customer interactions, process accounts, and organize documentation efficiently.
What We Offer:
  • Competitive Base Salary
  • Commission Opportunities
  • Paid Time Off (including vacation and personal/sick days)
  • Valuable Experience in the industry
  • Opportunities for Growth and Advancement within the organization
Ideal Candidate Profile:
  • Active Property and Casualty Insurance License (mandatory).
  • Strong skills in handling phone interactions and active listening.
  • Comfortable with making outbound calls.
  • Enthusiastic about assisting customers.
  • Patient, empathetic, and excellent in communication; enjoys engaging in conversation.
  • Ability to advocate for clients when necessary.
  • Strong problem-solving capabilities.
  • Excellent communication and presentation skills.
  • Proficient in multi-tasking, prioritizing, and effective time management.

If you are driven to excel and envision yourself thriving in this role, we encourage you to submit your resume for consideration. We will reach out regarding the next steps in the interview process.