Urology Front Desk Coordinator

2 weeks ago

Knoxville, Tennessee, United States Tennessee Urology Full time
Job Title: Front Desk Receptionist

We are seeking a highly skilled and detail-oriented Front Desk Receptionist to join our team at Tennessee Urology. As a key member of our front office staff, you will be responsible for providing exceptional customer service to patients and staff, while ensuring the smooth operation of our office.

Key Responsibilities:
  • Provide superb customer service to patients and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Schedule appointments and coordinate patient flow, ensuring efficient use of time and resources.
  • Manage patient paperwork, including demographics, clinical information, and insurance details, ensuring accuracy and completeness.
  • Collect co-pays and past balances, reconciling payment batches at the end of each day.
  • Assist patients with the completion of the Phreesia registration system, ensuring seamless integration with our electronic health record (EHR) system.
  • Travel to other sites within a reasonable geographic region, as needed, to support our team and patients.
Requirements:
  • Minimum High School Diploma or GED required.
  • Minimum of two (2) years of front office experience, preferably in a medical setting.
  • 1-2 years of customer service experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes.
  • Strong computer software and database skills, with the ability to learn new systems and technologies.
What We Offer:
  • Competitive salary and benefits package, including tuition reimbursement, health, dental, and vision insurance, and corporate discounts.
  • Opportunities for professional growth and development, with a focus on teamwork, compassion, and patient-centered care.
  • A dynamic and supportive work environment, with a commitment to excellence and innovation.

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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