Client Care Support Specialist

2 months ago


San Rafael, California, United States Gentiva Personal Care Full time

About Gentiva Personal Care:

Gentiva Personal Care is a proud member of the Gentiva family, recognized as a leader in hospice, palliative, home health, and personal home care services. Our mission is to stand by those in need, providing essential physical, spiritual, and emotional support to patients and their families, ensuring they can cherish every moment. We believe that enhancing the experience for caregivers and clinicians translates to improved care for all. To this end, we offer continuous professional development, manageable nurse-to-patient ratios, and a comprehensive benefits package for eligible employees. Here, you will collaborate with talented colleagues who make a significant impact on lives every day.

Position Overview:
We are seeking a Client Service Representative who will report directly to the Branch Manager PC. This role is pivotal in ensuring the quality of services delivered in the client care environment, as well as providing exceptional customer service and sales support for Gentiva Personal Care. Responsibilities include:

  • Acting as the primary contact for client service inquiries.
  • Facilitating communication with clients and responsible parties to coordinate service plans.
  • Introducing new Personal Care Assistants (PCAs) for any schedule modifications with clients.
  • Overseeing existing client appreciation initiatives, such as sending birthday, holiday, and sympathy cards, and developing new ideas to enhance client appreciation.
  • Documenting all client interactions in the Matrix system.
  • Collaborating with Branch and Staffing Managers to address client concerns, minimize unnecessary discharges, and support customer retention.

Compensation:
The salary for this position ranges from $25/hr to $28/hr, with variations based on factors such as location, experience, education, skills, licensure, certifications, and departmental equity. Gentiva offers a comprehensive benefits and total rewards package, with base pay being just one component.

Qualifications:

  • High School Diploma or equivalent is required; a Bachelor's degree is preferred.
  • A minimum of two years of office experience, including knowledge of filing systems.
  • Two to five years of customer service experience is preferred.
  • Familiarity with the Matrix system is advantageous.
  • Understanding of State and Federal regulations related to the industry, as well as labor laws.
  • Excellent communication, interpersonal, and organizational skills are essential.
  • Frequent telephone communication is a requirement.
  • Local travel is necessary.
  • Fluency in reading, writing, and speaking English is mandatory.

What We Offer:

  • A comprehensive benefits package, including Health Insurance, 401k Plan, Tuition Reimbursement, and Paid Time Off (PTO).
  • Opportunities to participate in a Fleet Program.
  • Competitive salary structures.
  • Mileage reimbursement.
  • Professional growth and development opportunities.

Legal Considerations:

  • This position is classified as safety-sensitive.
  • Employees must meet minimum requirements to qualify for benefits.
  • Where applicable, employees must adhere to stage-specific requirements.
  • We are proud to be an Equal Employment Opportunity (EEO) employer.
  • We maintain a drug-free workplace.


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