IT Support Specialist

1 week ago


San Rafael, California, United States P65 IT LLC Full time
About the Role

We are seeking a highly skilled and motivated IT Support Technician to join our team at P65 IT LLC. As an IT Support Technician, you will be responsible for providing technical support to our clients in an efficient and accurate manner, ensuring that they receive the best possible service.

Key Responsibilities
  • Provide internal helpdesk support to existing and potential client organizations, troubleshooting and resolving technical issues in a timely manner.
  • Maintain and execute day-to-day operational and business communications with management, clients, and vendors, recommending procedure modifications or improvements to ensure the best client experience.
  • Execute technical support negotiated on proposals/contracts for new projects, deploying and managing equipment at remote sites, and traveling within a 50-mile radius.
Requirements
  • Working knowledge of computers, printers, and basic networking.
  • Previous helpdesk experience.
  • Familiarity with ticketing systems.
  • Exceptional customer service experience.
What We Offer

We offer a collaborative work environment, results-driven culture, and opportunities for growth and development. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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