Service Support Specialist

1 day ago


San Rafael, California, United States Swickard Auto Group Full time
Job Summary:

We are seeking a highly motivated and customer-focused Service Support Specialist to join our team at Swickard Auto Group. As a Service Support Specialist, you will be responsible for delivering exceptional customer service and ensuring a memorable experience for our guests.

Key Responsibilities:

Provide exceptional customer service to our guests, responding to their inquiries and resolving any issues in a timely and professional manner
Schedule service reservations and manage the service workflow to ensure efficient and effective service delivery
Identify guests' needs and offer assistance and support to ensure their satisfaction
Respond to guest inquiries via chat and email, providing accurate and timely information
Collaborate with the service team to ensure seamless service delivery and meet customer expectations

Requirements:

High school diploma or equivalent required; associate's or bachelor's degree preferred
At least 18 years of age
Ability to effectively manage time to meet and exceed targets
Strong desire to succeed and provide exceptional customer service
Ability to work in a fast-paced environment and multitask
Strong communication and interpersonal skills
Ability to work as a team player and uphold the company's standards of professionalism and integrity

What We Offer:

Competitive hourly rate: $20-$25/hour
Ongoing training and support to ensure your success
Opportunities for continued personal and professional growth
Comprehensive benefits package, including medical, dental, vision, life, and pet insurance
401k plan and paid holidays

About Us:

Swickard Auto Group is a leading automotive retailer with 28 dealerships in 5 states. We are committed to delivering exceptional customer service and providing a memorable experience for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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