Customer Complaints Specialist

2 weeks ago

Lebanon, Tennessee, United States Permobil Full time

Customer Complaints Specialist - Contractor

The Customer Complaints Specialist - Contractor is tasked with
examining and interpreting data from call logs, Qualitrics, and other post-market
systems as required to establish a complaint resolution.

Are you interested in contributing to an international organization where your efforts can create a meaningful impact? At Permobil, we seek innovators to join us in our mission to develop the most advanced assistive technologies.

At Permobil, our users are at the forefront of everything we do. Our mission is to design advanced assistive technologies that enhance the lives of individuals with disabilities. Our team is dedicated to pushing the limits of technology to deliver solutions that truly improve lives. We are committed to sustainability and continuous enhancement, ensuring our customers receive leading solutions informed by data-driven insights.

Our Quality Assurance department is currently seeking a Customer Complaints Specialist - Contractor. This position is a contract role.

Key Responsibilities

  • Evaluate call log entries from the previous day to determine if the recorded information qualifies as a potential complaint.
  • Initiate complaint records within the complaint management system based on the assessment of data entered by customer experience representatives.
  • Provide training to customer experience staff on the correct procedures for data entry in the call log to ensure accurate complaint assessments.
  • Collaborate with fellow complaint analysts and investigators for necessary administrative support.
  • Engage in daily management meetings and present key metrics as required by senior leadership.

Why Permobil is an excellent choice for your career

1. Make a Difference Every Day
Everything we do is aimed at understanding and enhancing the lives of our users. Through our evidence-based innovations, we strive to make a positive impact.

2. Leave Your Mark on Our Future
We work collaboratively across borders to innovate for individuals. Your contributions could lead to transformative changes worldwide.

3. Experience a Welcoming Environment from Day One
We pride ourselves on being supportive colleagues who are collaborative, enjoyable to work with, and at the forefront of innovation. Everyone at Permobil shares a commitment to making a positive difference.

4. Enjoy a Balanced Lifestyle
Our locations offer proximity to nature while maintaining access to urban conveniences. We encourage all employees to cultivate a lifestyle they love, both professionally and personally.

Your Profile

You are driven, creative, and goal-oriented.
You aspire to make a difference for others and find fulfillment in witnessing the positive impact of your work. You actively seek opportunities and are willing to explore unconventional paths to achieve your aspirations. You are a trailblazer, an innovator, and a change-maker, and you are the individual we are looking for.

Your Qualifications

  • Associate degree or higher.
  • 2-5 years of experience in data entry is preferred.
  • Familiarity with medical device complaints.
  • Basic computer skills.
  • Proficiency in Microsoft Office Suite.
  • Fast typing skills.
  • Strong attention to detail.
  • Good command of the English language.
  • Knowledge of medical device complaint handling is advantageous.

Additional Information

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About Permobil

Founded by Dr. Per Udden, Permobil has been a pioneer in promoting independence as a fundamental human right for over 50 years. As a global leader in advanced rehabilitation technology, we are committed to understanding our users' needs and enhancing their quality of life through innovative healthcare solutions. Our product offerings include power wheelchairs, seating and positioning systems, power assist devices, and manual wheelchairs.

For more information about our company and our product range, please visit our website.

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