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Customer Complaints Specialist II

2 months ago

Lebanon, Tennessee, United States Permobil Full time

Customer Complaints Specialist II

The Customer Complaints Specialist II plays a crucial role in evaluating and interpreting data from call logs, Qualtrics, and other post-market systems to determine the validity of complaints.

Are you interested in contributing to an international organization where your efforts will have a meaningful impact? At Permobil, we are in search of innovative thinkers to join our mission of developing the most advanced assistive technologies.

At Permobil, our primary focus is on the individuals who utilize our products. Our mission is to create sophisticated assistive solutions that enhance the lives of both adults and children with disabilities. Our team is dedicated to advancing technology to deliver innovations that truly improve lives. We are committed to sustainability and responsible business practices, ensuring our customers receive market-leading solutions backed by data-driven insights.

Key Responsibilities

  • Analyze call log entries from the previous day to determine if the recorded information qualifies as a potential complaint.
  • Initiate complaint records within the complaint management system based on the assessment of data entered by customer experience representatives.
  • Provide training to customer experience staff on accurately documenting data in the call log to facilitate correct complaint evaluations.
  • Collaborate with fellow complaint analysts and investigators to provide necessary administrative support.
  • Engage in daily management meetings and present key metrics as required by senior leadership.

Your Qualifications

  • Associate degree or higher.
  • 2-5 years of experience in data entry is preferred.
  • Familiarity with medical device complaints.
  • Basic computer skills.
  • Proficiency in Microsoft Office Suite.
  • Strong typing skills.
  • Meticulous attention to detail.
  • Good command of the English language.
  • Experience in receiving medical device complaints is a plus.

Why Choose Permobil?

1. Make a Difference: Every day, your work contributes to understanding and enhancing the lives of our users through evidence-based innovation.

2. Impact the Future: Collaborate with colleagues across the globe to innovate for individuals, where your contributions can lead to significant changes worldwide.

3. Welcoming Environment: From day one, you will feel at home in a team known for its collaborative spirit and commitment to making a positive impact.

4. Enjoy a Balanced Lifestyle: Work in an environment that values your well-being, allowing you to enjoy nature while remaining connected to urban life.

Who You Are

You are driven, creative, and ambitious. You seek to make a positive impact on others and find fulfillment in seeing the results of your efforts. You are proactive in seeking opportunities and are willing to explore unconventional paths to achieve your goals. You are a pioneer, a revolutionary thinker, and a game-changer—qualities we value at Permobil.

About Permobil

Permobil, founded by Dr. Per Udden, has upheld the belief that achieving independence is a fundamental human right for over 50 years. As a global leader in advanced rehabilitation technology, we are dedicated to understanding our users' needs and enhancing their quality of life through innovative healthcare solutions, including power wheelchairs and seating products.