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Customer Complaints Specialist
2 months ago
The Customer Complaints Specialist - Contractor is tasked with evaluating and interpreting data from call logs, Qualitrics, and other post-market systems as required to determine the validity of complaints.
Are you interested in contributing to an international organization where your efforts can lead to meaningful change? At Permobil, we seek innovative thinkers to join us in our mission to develop the most advanced assistive technologies for individuals.
At Permobil, our primary focus is on the individuals who utilize our products. Our mission is to create sophisticated assistive solutions that enhance the lives of both adults and children with disabilities. Our team is dedicated to pushing the limits of technology to deliver innovations that truly improve lives. We are committed to sustainability and responsible business practices, ensuring our customers receive leading solutions backed by insights-driven clinical data. Our Quality Assurance department is currently seeking a Customer Complaints Specialist - Contractor. This position is a contractual role.
Key Responsibilities
- Examine call log entries from the previous day to determine if the recorded information qualifies as a potential complaint.
- Initiate complaint records within the complaint management system based on the assessment of data entered by customer experience.
- Provide training to customer experience personnel on the correct process for logging data to ensure accurate complaint determinations.
- Assist and collaborate with fellow complaint analysts and investigators for administrative support as required.
- Engage in daily management meetings and present key metrics as requested by senior management.
1. You will make a significant impact every day.
Everything we do is aimed at understanding and enhancing the lives of our users. Through our evidence-based innovations, we create meaningful changes in people's lives.
2. You will contribute to our future.
We work collaboratively with colleagues across various regions to innovate for individuals. Your personal contributions could lead to global changes.
3. You will feel welcomed from the start.
We are recognized for our collaborative and enjoyable work environment. Everyone at Permobil is committed to making a positive difference.
4. You can enjoy a balanced lifestyle.
Our locations are close to nature while remaining accessible to urban amenities. We strive for all employees to have a fulfilling lifestyle both at work and beyond.
Your Profile
You are enthusiastic, creative, and driven. You aspire to make a difference for others and find fulfillment in seeing the positive outcomes of your work. You actively seek opportunities and are willing to explore unconventional paths to achieve your goals. You are a pioneer, an innovator, and a change-maker, and you are the person we are looking for.
Your Qualifications
- Associate degree or higher.
- 2-5 years of experience in data entry is preferred.
- Familiarity with medical device complaints.
- Basic computer skills.
- Proficiency in Microsoft Office Suite.
- Fast typing abilities.
- Strong attention to detail.
- Good command of the English language.
- Knowledge of medical device complaint processes is advantageous.
Permobil is an equal opportunity employer. All qualified candidates will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we do not wish to receive recruitment assistance or advertising, and we decline calls from recruitment and advertising providers.
About Permobil
Founded by Dr. Per Uddn, Permobil has upheld the belief that achieving independence is a fundamental human right for over 50 years. As a global leader in advanced rehabilitation technology, we are passionate about understanding our users' needs and enhancing their quality of life through innovative healthcare solutions. Our product offerings include power wheelchairs, seating and positioning products, power assist devices, and manual wheelchairs.
