Client Support Specialist

2 weeks ago


Lebanon, Tennessee, United States A. O. Smith Full time
Client Support Specialist
Location: Lebanon, TN, US
Primary Function
The Client Support Specialist will play a crucial role in ensuring customer satisfaction by managing various support functions. This position is responsible for assisting clients with their orders, conducting stock verifications, and providing general information. The specialist will handle material and merchandise requests from both internal and external clients.
Responsibilities
  • Modify received orders for pricing and product details.
  • Input orders into the SAP system.
  • Effectively utilize SAP for order management.
  • Initiate requests for replacement components, rectify discrepancies, and confirm pricing and discounts for clients.
  • Conduct inventory checks and coordinate shipment schedules.
  • Track overdue orders and maintain communication with clients to ensure timely delivery.
  • Follow up on orders through reporting to guarantee prompt delivery.
  • Reach out to clients regarding shipment delays or if further information is required.
  • Employ various software tools to enhance client satisfaction.
  • Collaborate with supervisors and carriers to expedite shipments.
  • Foster strong client relationships by addressing inquiries and concerns in a timely and professional manner.
  • Assist in resolving credit issues and processing return orders.
  • Accurately apply approved pricing using the SAP system.
Qualifications
  • High school diploma with a minimum of 2 years of relevant experience in client support.
  • Proficient in computer applications including MS Word, MS Excel, and email systems.
  • Ability to respond swiftly to client needs and service requests.
  • Associate degree is preferred.
We Offer
Competitive salary along with a comprehensive benefits package, which includes medical and dental coverage, company-sponsored life insurance, retirement savings options, disability programs, and educational assistance.
ADA Disclaimer (U.S. ONLY)
This description includes all necessary competencies. Accommodation requests will be evaluated on an individual basis.

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