Customer Complaints Specialist

2 weeks ago

Lebanon, Tennessee, United States Permobil Full time
Customer Complaints Specialist - Contractor

The Customer Complaints Specialist - Contractor is tasked with evaluating and interpreting data from call logs, Qualitrics, and other post-market systems as required to make informed complaint determinations.

At Permobil, we are dedicated to making a meaningful impact every day. We seek innovative individuals to help us advance our mission of developing the world's leading assistive technologies.

Our commitment is to prioritize the needs of those who utilize our products. We aim to create sophisticated assistive solutions that enhance the lives of individuals with disabilities. Our team is driven by a passion for technological advancement and a dedication to delivering innovations that improve lives. We pride ourselves on being a sustainable and responsible organization, continuously striving for improvement and earning the trust of our customers through clinically-driven insights. Our Quality Assurance department is currently seeking a Customer Complaints Specialist - Contractor. This position is a contractual role.

Key Responsibilities
  • Analyze call log entries from the previous day to determine if the recorded information qualifies as a potential complaint.
  • Initiate complaint records within the complaint management system based on the assessment of data entered by customer experience representatives.
  • Provide training to customer experience personnel on the proper procedures for logging data to ensure accurate complaint assessments.
  • Collaborate with fellow complaint analysts and investigators for necessary administrative support.
  • Engage in daily management meetings and present key metrics as required by senior leadership.
Why Choose Permobil

1. **Make a Difference**
Every action we take is aimed at understanding and enhancing the lives of our users through evidence-based innovation.

2. **Impact the Future**
We work collaboratively across borders to innovate for individuals, and your contributions could lead to global change.

3. **Welcoming Environment**
We are recognized for our collaborative and enjoyable workplace culture, where everyone is committed to making a positive impact.

4. **Work-Life Balance**
We prioritize a lifestyle that you love, ensuring that you are connected to nature while remaining close to urban conveniences.

Your Profile

You are driven, creative, and ambitious. You seek to make a positive impact on others and find fulfillment in connecting your work to meaningful improvements in their lives. You are proactive in seeking opportunities and are willing to explore unconventional paths to achieve your goals. You are a pioneer, a revolutionary thinker, and a game-changer who aligns with our vision.

Qualifications
  • Associate degree or higher.
  • 2-5 years of experience in data entry is preferred.
  • Familiarity with medical device complaints.
  • Basic computer skills.
  • Proficiency in Microsoft Office Suite.
  • Fast typing abilities.
  • Strong attention to detail.
  • Good command of the English language.
  • Knowledge of medical device complaint handling is advantageous.
Additional Information

Permobil is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

About Permobil

Founded by Dr. Per Uddn, Permobil has been a leader in advanced rehabilitation technology for over 50 years, advocating for the independence of individuals with disabilities. Our innovative solutions include power wheelchairs, seating and positioning products, and manual wheelchairs. For more information about our history and product offerings, please visit our website.

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