Advanced Medical Equipment Service Specialist II

2 weeks ago

Dallas, Texas, United States Vyaire Medical Full time

Advanced Medical Equipment Service Specialist II - Respiratory Solutions

Join a Global Leader in Enhancing Respiratory Health

At Vyaire Medical, we are committed to improving lives through innovative respiratory care solutions. With a rich legacy of groundbreaking products, we focus on delivering exceptional outcomes that empower patients to live their lives fully. Our vibrant culture thrives on diverse perspectives, and we believe that collaboration is key to creating lasting value for our customers.

Your Role and Impact

As an Advanced Medical Equipment Service Specialist II, you will engage your curiosity and work alongside a talented and diverse team. Your contributions will include:

  • Establishing and maintaining an organized territory management system utilizing current reports and data.
  • Developing effective contingency plans with guidance from experienced colleagues.
  • Implementing continuous improvements in operational efficiency.
  • Fostering high levels of customer satisfaction while achieving business objectives with minimal supervision.
  • Embracing change positively and inspiring your peers to do the same.
  • Delivering outstanding customer service by resolving product issues and complaints effectively.
  • Communicating efficiently with customers to address their needs.
  • Promoting service contracts, upgrades, and parts sales to meet performance targets.
  • Maintaining a thorough understanding of corporate policies and procedures, including customer complaint resolution.
  • Providing timely and accurate documentation of field activities and expenses.
  • Building strong relationships with customers across various markets.
  • Collaborating with internal and external teams to achieve business goals.
  • Ensuring proper inventory management for service operations.
  • Engaging in ongoing training to enhance knowledge of Vyaire products.
  • Safeguarding company assets, including tools and inventory.
  • Exhibiting operational excellence by challenging traditional methods and embracing innovative solutions.
  • Taking initiative in coordinating service activities based on regional needs.

Essential Qualifications:

To excel in this role, candidates should possess:

  • An Associate Degree in a technical field or a Technical Certificate, or military technical training, along with 2+ years of experience in electro-mechanical, electronic, IT, or medical device repair.

Alternatively:

  • 2 years of proven experience in respiratory medical device repair.

Or:

  • One year as a Junior Service Technician with Vyaire.
  • Certification in information technology or respiratory therapy training is advantageous.

Additional Skills:

  • Experience in identifying and supporting team improvements.
  • A track record of exceeding operational targets.
  • Self-motivated with the ability to thrive in dynamic environments.
  • Experience in customer interactions, particularly in handling escalations.
  • Ability to perform effectively under pressure.

Travel Requirements:

This position involves significant travel, with expectations of 80% daily travel and limited overnight stays after the initial onboarding period.

Physical Demands:

Candidates must be able to lift a minimum of 50 lbs without restrictions.

Commitment to Diversity:

Vyaire Medical values diversity and is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, gender, sexual orientation, age, marital status, national origin, veteran status, or disability.

Explore Your Future with Us:

Join us in transforming the future of respiratory care. Together, we can make a significant impact on the lives of patients worldwide.

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