Executive Director of Financial Aid Operations

6 days ago


Grand Rapids, Michigan, United States Grand Rapids Community College Full time
Job Summary

We are seeking an experienced Executive Director of Financial Aid to lead our Financial Aid Office and provide strategic direction for our student financial services. The successful candidate will have a strong background in financial aid administration, regulatory compliance, and staff management.

Key Responsibilities
  • Lead and supervise the daily operation and functions of the Financial Aid Office.
  • Hire, evaluate, and mentor Financial Aid staff members.
  • Develop and implement annual department plans that align with the strategic goals of the college.
  • Serve as primary institutional contact for the Department of Education.
  • Monitor sources from the federal and state governments regarding current and future changes in regulations related to our participation in financial aid programs.
  • Ensure institutional compliance with federal and state regulations pertaining to the administration of various financial aid programs.
  • Prepare for and coordinate annual audits, as well as state and federal program reviews, as needed.
  • Provide updates and reports regarding changes in compliance and policy matters to college leadership.
  • Coordinate with Instructional Support and other faculty and staff members to offer financial aid eligibility guidance related to new programs.
  • Ensure the college's Eligibility and Certification Approval Report (ECAR) and the Program Participation Agreement (PPA) are in good standing.
  • Responsible for the annual completion and submission of the Fiscal Operations Report and Application to Participate (FISAP).
  • Guide and oversee the development, documentation, and implementation of financial aid policies and procedures.
  • Monitor campus-based aid allocations and reconcile Federal Work-Study awards and earnings monthly.
  • Assess the effectiveness of technology support systems related to financial aid processes and services.
  • Serve as budget control officer (BCO) for the Financial Aid Office.
  • Develop and implement operational student procedures, processes, and communications.
  • Coordinate campus-wide communications, updates, and training on financial aid requirements.
  • Resolve student concerns and complaints.
  • Participate in financial aid presentations and FAFSA workshops.
  • Support established strategic enrollment and retention priorities.
  • Attend and actively participate in various councils and teams.
Requirements
  • Master's Degree in higher education, finance, or a related area.
  • Five years of experience administering state and federal Title IV student financial aid programs at a post-secondary level, with state and federal compliance regulations and reporting requirements, and supervising Financial Aid offices.
  • Ability to maintain positive interpersonal relationships and build teams.
  • High level of computer literacy and technological proficiency.
  • Expertise with financial aid-related software and web systems.
  • Strong analytical skills and comfort with technology and statistical data analysis.
  • Skills in planning, project management, and implementation of continuous quality improvement initiatives.
  • Excellent listening and communication skills.
  • Demonstrated analytical and problem-solving skills.
  • Exceptional planning and organizational skills.
  • High level of personal and professional integrity.
  • Ability to delegate work appropriately and manage staff workflow.


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