Multifamily Community Operations Coordinator

2 weeks ago

Grand Rapids, Michigan, United States Cushman Wakefield Multifamily Full time

Job Title: Multifamily Community Operations Coordinator

Job Overview: The Multifamily Community Operations Coordinator plays a crucial role in ensuring our properties are maintained to the highest standards, providing exceptional service at all times. This position involves fostering and leading high-performing teams to optimize property performance.

Key Responsibilities:

  • Oversee the daily operations of our community in a dynamic environment.
  • Support the Property Manager in managing overall operations, including maintenance, capital enhancements, lease management, budgeting, forecasting, reporting, collections, evictions, vacancy forecasting, marketing, lease renewals, service agreements, expense management, audits, and more.
  • Assist in delivering outstanding customer service and communication to residents and prospects, enhancing satisfaction and boosting renewals, revenue, reputation, and profitability.
  • Ensure the completion of lease and renewal documentation in accordance with company standards.
  • Monitor and assess advertising effectiveness and client engagement.
  • Contribute to maintaining and exemplifying the Cushman & Wakefield mission as a leading national management company.
  • Assist the Property Manager in overseeing the daily activities of the on-site team, ensuring compliance with all Cushman & Wakefield policies and procedures.
  • Recruit, interview, and coach on-site staff to maintain a high-performing team.
  • Manage resident files in compliance with company protocols.
  • Foster a positive living environment for residents through effective conflict resolution and consistent follow-up.
  • Administer and oversee all aspects of the community's budget and financial performance.
  • Collaborate with leasing staff to achieve leasing and marketing objectives.

Required Skills:

  • Strong communication and customer service abilities.
  • Proficient in computer applications, including Microsoft Office Suite and internet navigation.
  • Solid office, bookkeeping, and sales skills, with excellent verbal and written communication.
  • Identify leasing opportunities for staff and work on performance improvement goals.
  • Supervise daily team operations, ensuring adherence to all policies and procedures.
  • Ability to manage a team effectively.
  • Perform additional related duties as assigned.

Education Requirements:

  • Bachelor's Degree preferred.
  • High School Diploma, GED, or equivalent technical or vocational training required.

Experience Requirements:

  • Minimum of 3 years in Property Management.
  • At least 1 year in a Management role.

Work Environment:

This position operates within a professional office setting and frequently utilizes standard office equipment. The role may require travel between properties in various weather conditions.

Physical Requirements:

Employees must be able to stand and walk for extended periods, ascend and descend stairs and ladders, and may need to lift and carry objects weighing up to 25 pounds.

Note: This job description is not exhaustive and may be subject to change or modification at any time.

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