Client Engagement Specialist

1 week ago


San Diego, California, United States Epic Gardening Full time

Client Engagement Specialist

Remote Position

**Overview:**

This role is ideal for individuals passionate about enhancing customer experiences and fostering relationships. We seek someone with extensive experience in ensuring that every customer interaction is memorable and impactful.

**Key Responsibilities:**

Your primary duty will be to connect with customers on a personal level, offering expert insights into our products and services related to gardening. You will be the go-to person for customers looking to start or improve their gardening journey, addressing their inquiries and guiding them towards informed decisions.

In instances where challenges arise, you will be empowered to resolve issues effectively, transforming potential setbacks into positive experiences for our customers. You will also identify recurring product or service challenges and develop solutions to prevent future occurrences.

Moreover, you will play a crucial role in discovering opportunities to build long-term relationships with our clientele. Your responsibilities will include managing customer interactions through various channels, maintaining records, and providing troubleshooting assistance.

**What We Offer:**

Compensation: Competitive salary range of $50-65k plus comprehensive benefits.

Work Environment: Flexible remote work options available.

Benefits Include:

  • Health, dental, and vision insurance from day one.
  • 401k with immediate access.
  • Unlimited vacation policy with encouragement to utilize it.
  • Flexible work schedule focused on results.
  • Equity options available, allowing you to share in the success of Epic Gardening.

We are committed to the growth and development of our team members, ensuring that everyone has the opportunity to thrive.



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