Client Engagement Specialist

2 weeks ago


San Francisco, California, United States Discord Full time

Innovative Thinker - Client Engagement Specialist

Location: San Francisco, CA or Remote

Become a vital part of our enthusiastic team at Discord, where we are searching for a dedicated individual who excels in delivering outstanding support to our vibrant community. As an essential contributor, you will collaborate closely with our official Discord Testers, moderators, and community members to pinpoint and rectify issues across all iterations of our platform.

Key Qualifications:

  • A cover letter (Mandatory)
  • Genuine enthusiasm for assisting communities with understanding and empathy
  • Remarkable attention to detail
  • Excellent communication abilities
  • Strong problem-solving skills
  • High level of confidentiality
  • Technical knowledge of Discord functionalities and operating systems
  • Experience with issue tracking tools
  • 1+ years of quality assurance experience
  • Prior experience in web application support

Core Responsibilities:

  • Facilitate bug reporting with engineering teams to guarantee prompt resolutions
  • Oversee the bug tracking system and escalate urgent matters
  • Provide assistance and moderation on the official community server
  • Gauge community sentiment and relay feedback
  • Deliver troubleshooting support for technical challenges across various platforms

Perks:

  • Comprehensive health insurance
  • Generous vacation and sick leave
  • Parental leave and fertility support
  • Engaging employee clubs
  • Fitness reimbursement and commuting assistance
  • A healthy work atmosphere that promotes diversity and inclusion

Discord is committed to fostering a workplace that appreciates diversity and encourages a sense of belonging for all team members. If you are eager to join a driven team and contribute to a platform that connects millions of users, consider a career at Discord.



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