Retail Operations Manager

2 days ago

New York, New York, United States Original X Productions Full time
Job Title: Retail Manager

Original X Productions (OGX) is seeking a highly skilled Retail Manager to lead our retail, photo, and food and beverage operations teams. As a key member of our team, you will be responsible for delivering exceptional guest experiences and running efficient day-to-day operations.

Key Responsibilities:
  • Guest Experience:
    • Implement and promote guest experience policies, procedures, and standards to ensure a hospitality mindset among staff.
    • Manage box office operations to ensure a smooth welcome experience.
    • Schedule team members in the Cafe and Retail shops.
    • Participate in MOD (Manager on Duty) rotation.
  • People and Culture:
    • Recruit, interview, and hire commercial staff team members for Retail, Photo, and F&B departments.
    • Assist in the training and creation of reference materials for all commercial staff.
    • Enforce all rules and regulations, upholding proper levels of accountability and supporting discipline in partnership with people and culture when standards are not met within the commercial team.
  • Food & Beverage Operations:
    • Oversee procurement to maintain optimal stock levels while controlling costs and waste efficiently.
    • Manage inventory levels and oversee all inventory stock counts and audits.
    • Enforce strict adherence to food safety regulations, conducting regular inspections and audits.
  • Retail Operations:
    • In conjunction with the OGX Sr Ancillary Manager, ensure Retail stock items are ordered from suppliers.
    • Manage Retail inventory levels to proper levels, conducting full stock inventory on a quarterly basis.
    • Develop and implement sales strategies and incentives for team members to achieve targets and grow the Retail shop's business.
    • Monitor third-party image operators and vendors to ensure they provide services consistent with company standards.
    • Implement store layout updates as directed by the Sr Ancillary Manager.
  • Assist with special company projects as needed.
Requirements:
  • 2+ years of leadership experience in the operation of a successful revenue-generating restaurant, cafe, or retail shop.
  • Bachelor's degree or equivalent experience.
  • Must possess a valid NYS food handlers certificate.
  • Exceptional communication skills, both written and verbal.
  • Organized and detail-oriented.
  • Ability to multitask effectively.
  • Maintains composure under pressure and enjoys working in a fast-paced and fluid environment.
  • Ability to work weekends and holidays.
Benefits:
  • Health benefits including medical, dental, and vision.
  • Individual Retirement Account.
  • Commuter benefits.
  • Paid vacation and sick leave.
Why work at OGX:

We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

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