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Retail Operations Associate Manager

2 months ago

New York, New York, United States Diptyque Paris Full time

Objectives

To develop and effectively execute the brand's inventory strategy within the retail network while supporting various special initiatives. The Retail Operations Associate Manager will guarantee excellence in inventory management across retail locations, oversee special projects, and ensure that inventory standards are upheld in accordance with Diptyque's expectations.

Key Responsibilities

Inventory Oversight

  • Aggregate information from retail locations and corporate partners to facilitate efficient communication.
  • Oversee in-house inbound and outbound fulfillment operations.
  • Ensure timely and efficient clearance of goods through Retail Pro.
  • Collaborate with store teams to ensure smooth acceptance of inbound inventory movements.
  • Establish and implement KPIs to assess efficiency.
  • Manage relationships with vendors.
  • Effectively oversee Diptyque's inventory to ensure prompt and accurate order fulfillment, reduce backorders, and enhance inventory turnover.
  • Utilize key metrics to optimize, manage, and sustain an efficient product workflow.
  • Generate and distribute weekly Retail Pro reports.
  • Develop, implement, and manage a comprehensive inventory strategy that aligns with corporate expectations.
  • Evaluate deliverables and leverage resources to eliminate process inefficiencies.
  1. Create and implement effective communication tools.
  2. Prepare and lead inventory-related calls and meetings.
  3. Collaborate with and influence key cross-functional partners at both local and global levels.

Allocations

  • Assist in store allocations as needed in partnership with the allocations manager.
  • Work closely with the warehouse and demand planning team regarding store requirements.
  • Possess a strong understanding of Navision and Retail Pro.

New Store Launches

  • Assist in managing project timelines, utilities, vendor setup, and supply ordering/acquisition for new store openings.
  • Facilitate ongoing communication among all relevant business partners regarding important dates related to new store openings in collaboration with the Store Development team.
  • Provide onsite setup assistance for new stores as necessary.

Reporting

  • Construct and analyze business reports on a daily, weekly, and monthly basis.
  • Compile and assess feedback on opportunities and successes.
  • Format information for presentations to leadership.
  • Gather any market benchmarks or reports necessary to evaluate the retail network.

Communication

  • Aggregate information from retail locations and corporate partners to ensure efficient communication.
  • Create and implement effective communication tools.
  • Collaborate with and influence key cross-functional partners at both local and global levels.
  • Facilitate meeting minutes and serve as the gatekeeper for business reviews.
  • Draft and distribute weekly memos.

Team Management

  • Lead by example and embody the company's core values.
  • In collaboration with the leadership team, manage overall team performance and growth in omnichannel operations and client experience.
  • Address performance issues and resolve conflicts in a calm, objective, and fact-based manner.
  • Provide consistent feedback, training, and coaching in accordance with company guidelines.

Required Skills and Attributes

  • Minimum of 3 years of experience, preferably in retail.
  • Proficient in Microsoft Suite (Excel, Word, PowerPoint).
  • Technologically adept.
  • Natural leader with a proven ability to manage remote teams.
  • Strong interpersonal skills with the ability to build rapport with both internal and external stakeholders.
  • Innovative thinker with the capacity to identify solutions for existing and anticipated challenges.
  • Diligent with a strong work ethic.
  • Strong business acumen and analytical skills.
  • Excellent organizational skills.
  • High attention to detail.
  • Ability to work independently.