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Restaurant and Retail Operations Manager

2 months ago


New York, New York, United States Ghirardelli Chocolate Company Full time
Job Title: Restaurant & Retail Supervisor

Ghirardelli Chocolate Company is seeking a highly skilled and experienced Restaurant & Retail Supervisor to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our stores, providing exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Store Management: Ensure the well-being of store employees, manage safety and risk, and communicate effectively with all levels of the organization.
  • Restaurant and Retail Operations: Prioritize daily store activities, manage sales floor operations, and optimize resources to maximize profitability.
  • People Management: Assist with payroll, scheduling, interviewing, and training, and develop Chocolateers using coaching and mentoring practices.
Requirements:
  • Education: High school diploma or GED preferred.
  • Experience: One or more years of related experience in a fast-paced restaurant or retail environment, with six or more months as a supervisor preferred.
  • Skills: Clear communication, team-building, time management, and evidence-based business forecasting.
Working Conditions:
  • Rare to occasional ability to lift and carry up to 50 pounds.
  • Ability to travel to various locations across the country.

Pay Rate: $23.00/hr + Tips