Healthcare Account Specialist
2 weeks ago
Job Family :
Patient Account Representative
Travel Required :
None
Clearance Required :
None
What You Will Do :
The Patient Account Representative will undertake a variety of responsibilities, including but not limited to:
Responding to incoming customer service inquiries and conducting some outbound follow-up calls in a professional and customer-focused manner.
Ensuring calls are answered promptly without any drops or abandoned calls.
Identifying the purpose of the call and assisting the caller with their inquiries, concerns, or issues with an emphasis on resolving the matter on the first call.
Escalating matters to a supervisor as necessary, gathering the required information, or taking suitable actions to enable the issue expert to resolve the concern effectively.
Collaborating with other departments within the organization to guarantee proper management of patient accounts.
Timely communication of issues to management and performing additional duties as assigned by direct supervisors.
Handling a range of tasks that may frequently shift from one type to another without a loss of efficiency or composure.
Exhibiting strong written and verbal communication skills.
Possessing basic computer proficiency.
Demonstrating exceptional customer service abilities, including effective problem-solving and analytical skills.
Ability to operate effectively under the pressure of competing demands for time and attention, and occasionally under challenging circumstances.
What You Will Need :
High School Diploma or equivalent
What Would Be Nice To Have:
- Three years of relevant experience or general knowledge of payer-specific or medical specialty billing
Capability to perform essential job functions with a high degree of independence, flexibility, and innovative problem-solving techniques.
Skill in maintaining control of calls by de-escalating issues and instilling confidence that a resolution has been identified.
Understanding and application of reimbursement aspects of managed healthcare contracts.
Experience with dialers
Bilingual proficiency (English/Spanish)
What We Offer :
Guidehouse provides a comprehensive total rewards package that includes competitive compensation and a flexible benefits plan reflecting our commitment to fostering a diverse and supportive workplace.
Benefits include:
Medical, Prescription, Dental & Vision Insurance
Personal and Family Sick Leave & Company Paid Holidays
Position may qualify for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life Insurance
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability Insurance
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance.
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