Healthcare Support Specialist

2 weeks ago

Birmingham, Alabama, United States Evergreen Nephrology Full time
WHO YOU ARE

You are dedicated and empathetic, thriving in the dynamic realm of healthcare, where you can make a significant impact on patients' lives. Your passion lies in uncovering the underlying causes of patients' health issues, addressing social determinants of health, and ensuring optimal quality of life and outcomes for those under your care. You believe that individuals with kidney disease deserve comprehensive, person-centered care and are motivated to influence the healthcare landscape towards this goal. You prioritize quality over quantity, offering the same level of care and dedication to your patients and team as you would to your own family. You excel in fast-paced, innovative environments that embrace change, and you are driven by the desire to improve processes. Does this resonate with you? If so, we would love to connect.

WHO WE ARE

Evergreen Nephrology collaborates with nephrologists to revolutionize kidney care through a value-driven, holistic, and patient-centered approach. We firmly believe that individuals living with kidney disease deserve exceptional care. Our commitment is to enhance patient outcomes and quality of life by slowing disease progression, facilitating home-based care, and expediting kidney transplants.

We empower nephrologists to focus on the right patients at the right time throughout the entire care continuum. This is achieved by equipping them with top-tier interdisciplinary clinical resources, analytical insights, and patient services.

We actively listen to the needs of our patients, employees, and partners, consistently striving to exceed the conventional standards of patient management in the healthcare system.

YOUR ROLE

As a Care Coordinator at Evergreen Nephrology, you will oversee a panel of patients and, in collaboration with our nephrology partners and interdisciplinary care team, assist patients in achieving their kidney care and overall health objectives. Care Coordinators are responsible for monitoring and coordinating treatment plans, educating patients about their conditions, connecting them with healthcare providers, coordinating care with various centers and partners, and assessing their progress.

PRIMARY FUNCTIONS
  • Establish trusting, supportive, and collaborative relationships with patients and their families.
  • Develop relationships with patients in a clinical environment, working alongside interdisciplinary team members, including nephrologists, nurse care managers, advanced practice providers, behavioral health specialists, pharmacists, social workers, and dietitians. Actively engage with a panel of adult patients.
  • Consistently monitor census data on inpatient and skilled nursing facility admissions, coordinate care, ensure appropriate discharges, and timely follow-ups as necessary.
  • Collaborate closely with Nurse Care Managers on outpatient, longitudinal care coordination of in-home and community-based services, including but not limited to durable medical equipment, home health, referrals, and in-home support services.
  • Take responsibility (in partnership with providers and Nurse Care Managers) for the health of a patient population and track whether those patients are current on preventive measures.
  • Communicate with patients via phone or in person and escalate issues to the care team when necessary. Connect patients with community resources.
  • Assist in coordinating care across the kidney care continuum, such as scheduling appointments with specialists and dialysis centers, managing referrals, and sharing or transferring information with the patient's internal and external care teams.
  • Participate in developing a pragmatic care plan.
  • Gather relevant information about the patient's health and healthcare experience, take vital signs, administer point-of-care testing, and perform standard age and condition-appropriate screening assessments as needed.
  • Other duties as assigned.
YOU'RE GOOD AT
  • You resonate with the qualities outlined in the Who You Are section of this job posting, indicating a fit for our innovative culture.
  • You understand that priorities can shift rapidly in a startup environment and are adaptable to change.
  • Experience in a team-oriented service environment.
  • Strong interpersonal communication skills with exceptional listening abilities.
  • Compassionate, kind, and open-minded approach.
  • Excellent written and verbal communication skills.
  • Some clinical experience is advantageous, such as EMT, Medical Assistant, Certified Nursing Assistant, or Phlebotomy certification.
WE'RE GOOD AT
  • You will benefit from Evergreen Nephrology's outstanding total rewards package, which includes competitive base pay with bonuses, paid time off starting at four weeks for full-time employees, 12 paid holidays annually, reimbursement for continuing medical education, a 401k plan with matching contributions, and comprehensive health, dental, and vision insurance.
  • We proudly offer family-friendly policies that support paid parental leave and flexible work arrangements.
  • We are committed to a robust training and development program that begins with onboarding and continues throughout your career with Evergreen Nephrology.
  • As an inclusive and diverse team, you will collaborate with like-minded healthcare professionals who share your understanding of the importance and value of Evergreen Nephrology's high-quality, value-based care model.

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